I'm getting worried now! I have sent the above letter last week (recorded delivery) and have received another letter from HSBC following through with what they suggested they would do. FINAL DEMAND Despite our previous communication concerning your debt, we have to date received no satisfactory response. We now DEMAND immediate repayment of xxxx Interest will be added on the same basis as presently applies Any current account facilities including cards, cheque books and overdrafts that you currently hold have now been cancelled. YOU HAVE EIGHTEEN DAYS TO REPAY IN FULL ACTION may be taken against you through DEBT COLLECTORS or SOLICITORS if you fail to comply with this demand withing 18 days. You may also be taken to COURT. They then go on to say that my name and address will be given to the credit reference agencies Experian, Equifax and Callcredit. I cannot allow this to happen because not only does it scupper my opportunity for future credit it also sounds like it is going to affect my mother's address which is grossly unfair. I dont understand why they will not be reasonable or even acknowledge my attempts to come to an agreement. I am seriously worried and just dont know what to do any more

Finally managed to get something together! Was thiniking something along the lines of this. Any thoughts? Dear Sir/Madam I am writing this letter to explain my unfortunate set of circumstances that have caused me to become over my arranged overdraft. My number one goal is to keep my relationship with you a good one and I would really appreciate the opportunity to do that. The main reason that caused me to be to fall behind in my graduate bank account overdraft is because I am still an undergraduate student and not a graduate as your records will indicate. Due to not having a regular income from a graduate job and my income not being nearly enough, I have consequently fallen further and further behind. It is my full intention to pay what I owe, but at this time I have exhausted all of my limited income and resources so I am turning to you for assistance. I am fully qualified from my current university course in summer 2011 and I believe I will be in permanent hardship up until that date. I am fully willing to make some regular payments into my account to begin to lower the total amount of arrears owed, unfortunately this will only be what I can afford at the present time. I have enclosed an income and expenditure form for your information and have indicated that I am able to pay £10 a month up until my situation changes, after which I will gladly continue with a normal payment schedule. Unfortunately due to the interest payments alone I will still not be making any headway into the debt owed to you, I therefore ask a condition of my repayments be that the interest and penalty charges can be halted on my account, so I can to begin to repay what is owed. I feel that a regular payment into my account would benefit us both. I would appreciate if you can work with me to lower the amount owed so I can keep my account open and afford to make amends with you. I truly hope that you will consider working with me and I am anxious to get this settled. Sincerely and Respectfully,

Thank you both for your responses! Believe it or not DOC the guy showed me my score on screen - they really have these ratings for all their customers! I have received yet another letter today about the repayment of my outstanding balance. I presume that it is a standard letter sent out automatically but I have still had no acknowledgement of my attempts to sort my problem. Each letter suggests that I have made no effort at all and they are suggesting my future credit rating will be affected by all this. I'm in the process of getting my letter together and shall try and post a draft if that is ok? i'm really busy at the moment out on clinical placement so will try to do it over the weekend. Andy

No problem RMW, thanks for your reply. Also thank you bach for your suggestion! I actually made an appointment to see someone at a local branch and he was very unhelpful. I explained my situation thoroughly with him and all he said was that I had not attempted to resolve the problem until now (not true) and he couldnt help me. He said the only thing I could do was to ring HSBC and ask whether they could issue me a loan to cover the balance and then begin repayments on that - I said surely that would leave me in an identical situation to the one I am in now - he just reponded with 'there is nothing i can do'. I am a bit annoyed with the way HSBC have handled this whole issue. I was even told by the guy in the appointment that it said on the system (after my latest phone call) that my behavioural rating was really bad. This score was made worse because I had apparently agreed and promised to pay the £98 pounds requested of me in my telephone conversation and that I hadn't done so. This might have been due to the fact that i catagorically explained to the call centre agent that this would be impossible. I feel as though they have been lying about my actions on record and making it even more difficult for me to get anywhere! RMW, would I write to the head office or my local branch?? I also feel like complaining about the handling of the whole thing, could i include this in my letter or would it not be worthwhile? Thanks again for your help! Andy

can anyone help with the above please!!

Sorry for resurrecting this thread but i'm still having problems with my student account. After several letters containing my income and expenses forms i still haven't come to an agreement with my bank. I hand delivered the last of the letters about 2-3 weeks ago as i kept receiving the standard 'your acccount is overdrawn' letter despite several attempts to contact them via post. In these letters I outlined my condition that all interest/charges would have to cease so i could start to make headway into my overdraft with a payment of £10 per month - its a start and something that will change as soon as i have graduated and actually have some money to pay in. Having now been, in my latest letter from HSBC, given until the 19th to arrange repayments or face a demand for repayment in full I contacted them on the phone. I was told as my overdraft was over the agreed amount by £98 they would not accept any other payments until i paid this amount - whereby i could then pay any amount i wished after that. It was suggested that i should do this by monday. I explained to the gentleman in the call centre that there wasnt much chance of me being able to pay that much money by monday and he said that there wasn't anything he or my local branch could do about that. The fact that i'm still a student is the whole reason why i am in this mess and cant afford to keep up with the levels of interest they are placing on my graduate account. Where do i stand with this? I'm genuinely trying to get this situation resolved and it seems to be being made incredibly difficult for me to do so. Any help would be appreciated because i feel i'm getting caught in a catch 22 situation!

Thanks again!! I was under the impression that all hope was lost with regard to claiming charges back due to the supreme court ruling the other day. I will make sure that I fill out one of these forms as soon as possible to begin to get them off my back. I'll be glad to see the back of them but it may take a while haha. I really appreciate your help - financial problems are tiresome and can be really stressful

Thanks for your reply reallymadwoman, fortunately i do have another account and all my money goes straight into that one!! I have managed to stop all activity in and out of the HSBC account so the only thing that changes is when they charge me £23 a month for my overdraft interest. You mention that HSBC become like an ordinary creditor and would have to accept £1 if that was all i had to offer but because they are charging interest at such a high rate surely i would have to pay in £23 a month just to remain at the balance i am at now - is that right? or could you come to some form of arrangement to lower the massive interest payments if you said you couldnt afford it? (sorry i'm a little clueless when it comes down to these sorts of things sometimes)

I'm one of the unlucky ones who bank with HSBC Like others i was told this year that my graduate overdraft facility had run out and that i had to pay interest on the amount borrowed immediately. As far as i was aware, there was a year left to run on the interest free overdraft before i had to commence repayments. The terms and conditions must have changed without me even knowing - as with many other people. The problem is is that i'm still a student with a typical students income i.e not much at all. I dont have a student loan whilst attending my latest course and i'm now being charged about £24 a month for the pleasure. I cant obviously close my account with them because i owe them money and i'm presuming i cant open another graduate account to transfer the balance to because i dont have a full time job/regular income going into the new bank (i'm guessing that would be a requirement) - does anyone know what i can do regarding this problem as it is just escalating by the month??? :confused:

Cheers thanks for your reply!! I thought as much. The only thing i have in my corner is that is was their systems failing that led to the bank charge but we'll see i guess. Didnt really think they'd be much of a legal standing as such but you've got to ask these things in case someone has some gold dust. I will just keep on emailing them. One reply from them would be nice though .

I recently used Vodafone's online service to change my direct debit from one account to another. Simple task obviously. I recieved the confirmation email telling me that the direct debit details were going to be changed and thought nothing more of it. I had over the last few bills incurred charges on my account (HSBC) for going slightly overdrawn, my monthly money is going into a different account and i sometimes didnt make it to the bank in time to deposit my funds - this being my own personal error i understand but i'm purely illustrating why i changed my direct debit details. I was due to go on holiday shortly afterwards so wanted to get the details changed because i obviously wouldnt be around in person to sort any financial issues out. When i arrived back from holiday and having checked my accounts i realised that Vodafone had used my old account details even though i had received the automated conformation. This had ended up with me being chaged an admin fee of 25£ for exceeding my overdraft once more and it really wound me up. I have since complained to vodafone about the online system not working and asked them for financial compensation due to the failings of one of their systems. I was told they would respond within 5 working days. It has been over 2 weeks now. I have sent the original email again with a further note on my disappointment of them not responding after i had complained. Does anyone have any ideas on exactly where i stand with this matter? Do you think that i am entitled to some form of compensation and if they refuse would i be in any position to leave the company for someone else? Thanks Andy

Apologies for hijacking this thread!!! I too have recieved the same letter and i was also not aware of the changes to the graduate account period. I graduated in 2007 and understood that my £1500 overdraft facility would decrease by £500 a year for 3 years before changing to a normal account. I am actually still a student after deciding to complete a second undergrad course which will finish in 2011. Will i qualify for another student account elsewhere and would it be possible to transfer a graduate account balance to a new undergrad account? There is just no way i can pay the 19.9% EAR variable they are preposing by changing my account to a Current Account Advance. I also have a student credit card with HSBC which has a balance of around £125 outstanding. If i decided to switch account could they or would they ask for the remaining balance outright. The interest on that alone is bad enough. Sorry for all the questions but it's a little worrying to say the least. It all gets a bit confusing too so forgive me. I just want to know roughly where i stand before consulting with the bank Thanks Andy

thanks phill, that has helped a great deal. I'll crack on with it.

Ta, Phill123, Yeah i understand that this is all stall tactics, i got that letter in March but i was really wondering with Statement of Evidence i should include into my court bundle. I think i have seen two main ones - each one is used for a different style of defence from the banks. ie (copied from one of GaryH's posts) What i cant really work out is which one is relevant to my claim. I cant make my mind up as to which to choose

I have noticed that there are a few different statement knocking around and i really dont know which one to use specifically for NatWest. The only decent correspondence i had was with Mr Higley himself and although he refers to the charges as 'charges' he doesnt use the term 'penalties' or 'defaults' or even sugest that they are for covering their costs. What he does say is this: Any ideas?? Thanks Andy