Yesterday I was informed that I'll be moving onto the job search section of the programme in southport. I already do extensive job searches and I also provide them with the details of the positions I've applied for. I was told that they know this but it was mandatory that I turn up for an hour to do this. I was then informed that i'd be outsourced to another business in either crosby / bootle and that I'd start on the employment side (which I assume will be the voluntary work) and here's my questions: 1. Who has presedence over me - My Job Seekers Agreement or Ingeus 2. If I am actively seeking work and attending interviews do I have to do the job search element - of which I have already told my adviser that there is nothing more here that I can do than what I'm already doing. 3. I have decided that I won't use the computers within Ingeus as I'm sure that if any username / passwords used by me / any other user could be monitored and logged through the use of key logging software or similar applications and then allow ingeus to remotely monitor my job searches, would this be a breach of the contract between myself and Ingeus? 4. The Voluntary Work Programme - do they match you to a position suitable to your skill set. i.e. My primary skill set is in IT and secondary is in Admin. Could Ingeus place me in a restaurant / gardening / Community Work / other arena and class that as voluntary? 5. If I'm placed in an area outside of my skill set can I refuse to do the placement? 6. I was not informed of any complaints procedure, so what is the procedure and how would I go about finding out. 7. As I was signing the initial contract I did have reservations about them contacting my future employer to enquire about my situation - how can I go about revoking this and is there a time limit for revoking this mandate? 8. What are your rights as an individual with regards to the Ingeus Contract? Anyway this is a great and very informative thread and I hope to hear from you all soon as I'll keep you updated on what happens to me.