Anything?

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Thanks a lot for these responses. The company is Hive telecom. It turns out now that most of the £600+ charge is due to a massive out of bundle rate hike of 5p p/m to 45p p/m! According to the CS manager, this was also mentioned in that letter that we never received. She sent me a copy of the letter and the letter has that 'there may be some rate changes due to the bundle change and one should check on the website'. Great thing is that the rates on their website here: http://www.hivetelecom.com/HIVEUKRates.pdf bring up rates for 'customers with HIVE line rental'. Our line rental is with BT, only our calls were with Hive. I am hoping that this then means that they never gave any notification of the rate hike for customers that dont have their line rental with HIVE. if this is correct, then even if they were to charge us for 1500 extra minutes that would be £75 - alot of money - but atleast not the £600+ they want for the 2 months. I emailed this information to them and I did a screen recording for evidence in case they update the website. Anything else I should do? (This morning I spoke to the CS manager and she confirmed with me that the company would be refunding £113 which is half the 500 minutes bundle - this was before I discovered this other issue). Thanks.

We are with a home phone call provider. We were on a plan for many years where we received 1500 minutes to international destinations. This past month we received an exorbitant bill for over £500. When we called the company they said that they had sent a letter to all suscribers that the plan was being cut to 1000 minutes. I told them that we hadn't received the notification, they offered to halve the bill. Obviously we aren't happy at all as we had no notification and this is very unfair. I called consumer advice and they advised to follow the internal complaints procedure and ask for proof of postage. I did this but they just responded that they are not obliged to send post recorded delivery (they obviously misunderstood the term proof of postage). I am planning to escalate this to their 'final destination' for a deadlock letter and then take this to the ombudsman. I am afraid that they may retract their offer and we really cannot afford this. My questions are: 1. Can they withdraw their offer to discount the charge by half if I go ahead with the complaint and take this to the ombudsman? 2. Am I following the correct course of action? Many thanks.

Tried to google, but cant find it. What is SAR? I am assuming not search and rescue

Over the phone. I recall it was a 30 days notice.

I dont see how I can "prove" it.

SO in theory is this correct even if I woulve been using this all along, or is this only applicable because I can show that I never used it? On the practical side, when I call o2, do I say/threaten that I am going to claim on the DD guarantee or is it the bank who cares about that?

Thanks so much for giving your time. When would they have written to me? Do you mean when I started the contract? I dont have any records wether they wrote to me then. or do they have to prove that they did write?

02.

Thnaks for that. Should I first try and talk to company, or is that wasting time?

Hi all. I have been abroad for 3 years. Before I left I recall cancelling my mobile phone line, however this was done over the phone and I dont have any documents to this effect. I have now returned and was shocked to see from my bank account that they didnt cancel the line and I have been paying every month for these 3 years - this has amounted to a huge sum. How do I go about this? I want to call them but assume they will claim that I cant have cancelled and it i my fault for not checking my bank statements. Are there any laws protecting from this type of thing? They must have seen the line was dead for the 3 years as it would not have been regestring on the network and no calls in or out. Any help would be appreciated.