Last June I brought a DSLR camera from Currys, in mid September it developed a fault so I took it back to the shop only to have their so-called "camera expert" look at it, tell me it worked just fine and he'd fixed it as I was in a hurry I accepted it. When I got it home the problem was still the same- it was failing to focus in viewfinder mode so the next day (19th of September) I went back and explained to him that I wasn't happy and got the reply that I only needed to use live view mode as it was identical to viewfinder mode! I had to explain to their "camera expert" what the problem was/what was causing it/how the 2 modes work differently/if I only wanted to shoot in live view I have a perfectly good compact. In the end after arguing for some time (I swear they think if they keep you waiting/argue with you long enough you'll give up) he accepted there was a problem and told me that as the camera was over 3 months old (just) I would have to accept a repair and they would have to send it back to Nikon. Wasn't happy but the guy on the desk told me it would take 3-5 working days so on that basis I accepted it. 10 days later (after trying to call their customer service who deny all knowledge and the shop isn't answering the phone) I pop down the shop to check on the progress and the manager tells me they only faxed Nikon for a return code the day before when I pointed out I said at the time I'd agreed to the repair I'd mentioned some things coming up I needed the camera for and been told it wouldn't take long he asked me to wait while he looked into things then left me standing in the middle of a swelteringly hot shop for 40 minutes - he looked disappointed when he came back and I was still there (I'm an old hand at this I brought a bottle of water).. .what had he been doing all this time? Browsing the web to find out that as far as the strictest letter of the law could be twisted they never had to give me a replacement and I had to wait for them to bother to sort the repair out.... .I pointed out if something fails within the first 6 months under SOGA it is assumed that it was down to a fault and he sneered "You can argue that in court". I then pointed out the law covers if something hasn't been used much explaining I'd only used it 3-4 times in 3 months to which the unbelievable reply was "That's excessive use" In the end I had to play dirty and emailed the CEO of DSG- I doubt he saw it, his PA probably sent it down the line to someone whose PA sent it down the line and so on but within 2-3 hours of my sending that email - the manager called me and said if it wasn't back by a certain date then they would replace it and just a few hours later someone else called to say if I wanted a refund or a replacement they would give it to me. Amazing when I went in on the 6th of October to get my replacement while the guy was getting it, I saw the repair docket and was not suprised to read that they had only booked a courier the day before and only sent the camera to Nikon that day!