You are very welcome

Nationwide Building Society

Graham BealeChief Executive E-mailgjbeale2@nationwide.co.ukTelephone01793 513 513Websitehttp://www.nationwide.co.ukCompany Twitter@AskNationwide

Thank you for your advice, i'm just back from town having returned the phone.

Your advice was correct though, i just nagged the CEO with e-mails, i think he just wanted rid of me in the end lol

They tried to sell me another deal in store, i laughed !!!!

On 26/01/12 i received a phone call from a salesperson for Carphone Warehouse. He sold me a mobile phone contract with T Mobile.

The contract is for 24 months, 300 minutes, 300 texts and an unlimited text booster at £20.42 per month.

Before i accepted the deal i voiced my concern, several times, that there was no data allowance included.

The salesperson assured me that T Mobile had several data add ons and that i could get one added on straight away, as soon as i registered on their site, so i eventually accepted the contract.

I have contacted Carphone Warehouse via E-Mail and asked for a copy of this phone conversation under the freedom of information act and they have ignored me.

I received the phone by courier the next day 27/01/12, set it up, then registered on the T Mobile site. I looked immidiately for the data addons and found there was only one, the Unlimited Internet Booster, not the several that the salesperson had assured me were available.

I selected this booster, for an extra £5.10 a month, only to find that it would not be added to my package until 27/02/12, not immidiately as the salesperson assured me.

So now i am stuck with a mobile phone that i cannot turn on because every time i do T Mobile send data to it and charge me for the data on top of the package cost.

I contacted Carphone Warehouse on 28/01/12 and told them that i wanted to cancel the contract as i was assured by their salesperson that i could get data allowance straight away.

They have refused to cancel, even though i am within the 7 day cancellation period that is my right under the distance selling regulations and now they ignore my messages.

I am on Incapacity Benefit, i have suffered one stroke, i suffer from reactive stress and severe depression.

This whole affair is making me ill, i have already had to go to my doctors for sleeping pills as the worry of this keeps me awake at night. Last night i didnt get to sleep till after 5am, despite having taken a sleeping pill and i was suffering from chest pains. I am scared of what this is doing to me.

I was blatantly lied to in order to sell me this contract. I am well within my legal rights to cancel this contract but Carphone Warehouse have refused to do so

Thanks for the advice. I did actually tell the guy he couldn't do a thing about it, but he disagreed, just before i hung up on him. I just want to be sure. I checked out southern waters site, strangely enough there is no link on there for registering complaints to them, surprise surprise.

I have received a call threatening action from Southern Water even though i am paying my bill, just not in the way they demand.

The original bill for £182.92 was requested to be paid with a first payment of £4.06 due on 04 Apr 2011 followed by 49 weekly payments of £3.65

Being on Incapacity Benefit this method is inconvenient as , obviously, i have other utility bills to pay as well as this one.

My payments made are as follows :

£42.91 paid on 21/04/11

£10.00 paid on 03/06/11

£10.00 paid on 13/08/11

£20.00 paid on 23/09/11

£25.00 paid on 07/10/11

£25.00 paid on 04/11/11

This leaves £50.00 outstanding, of which at least £25.00 will be paid this coming Friday 18/11/11 and the remainder 2 weeks after this. I have informed Southern Water of this but still they threaten.

It is ridiculous as , if i pay using their method the final payment would be on 23/01/12

Using my payment method they will be paid by 02/12/11, more than 1 month ahead of time.

My questions are, can they actually take any action against me ? Can i take any action against them for their bullying tactics and if so, how ?