On 26/01/12 i received a phone call from a salesperson for Carphone Warehouse. He sold me a mobile phone contract with T Mobile.
The contract is for 24 months, 300 minutes, 300 texts and an unlimited text booster at £20.42 per month.
Before i accepted the deal i voiced my concern, several times, that there was no data allowance included.
The salesperson assured me that T Mobile had several data add ons and that i could get one added on straight away, as soon as i registered on their site, so i eventually accepted the contract.
I have contacted Carphone Warehouse via E-Mail and asked for a copy of this phone conversation under the freedom of information act and they have ignored me.
I received the phone by courier the next day 27/01/12, set it up, then registered on the T Mobile site. I looked immidiately for the data addons and found there was only one, the Unlimited Internet Booster, not the several that the salesperson had assured me were available.
I selected this booster, for an extra £5.10 a month, only to find that it would not be added to my package until 27/02/12, not immidiately as the salesperson assured me.
So now i am stuck with a mobile phone that i cannot turn on because every time i do T Mobile send data to it and charge me for the data on top of the package cost.
I contacted Carphone Warehouse on 28/01/12 and told them that i wanted to cancel the contract as i was assured by their salesperson that i could get data allowance straight away.
They have refused to cancel, even though i am within the 7 day cancellation period that is my right under the distance selling regulations and now they ignore my messages.
I am on Incapacity Benefit, i have suffered one stroke, i suffer from reactive stress and severe depression.
This whole affair is making me ill, i have already had to go to my doctors for sleeping pills as the worry of this keeps me awake at night. Last night i didnt get to sleep till after 5am, despite having taken a sleeping pill and i was suffering from chest pains. I am scared of what this is doing to me.
I was blatantly lied to in order to sell me this contract. I am well within my legal rights to cancel this contract but Carphone Warehouse have refused to do so