No - totally my mistake re the firewire. I was asked to make the purchase for work purposes and wasn't informed by them it had to be firewire. I get what you're saying re retailers not having to take stuff back. However, it IS common practice in today's shopping and they don't have an issue refunding the pristine item on this basis, therefore a full refund is what I expect on the 2 items I have bought, Of course I didn't expect a discount on the ex display item. It was actually their own staff member when I tried to return it who told me Comet would always offer a reduction on exdisplay hence their confusion. I certainly don't or didn't expect it. I not only noticed it was ex display, I was told when reserving the item it would be. I assumed they would have this on their records in the same way they record if an item is brand new. I reject the claim that it was my responsibility to make them take note. As a mere purchaser, I assume all retail knowhow comes from the staff themselves. They did say in the case of ex display it is THEM who makes a note on the receipt. However, this did come down to their not doing so, and of course my being ignorant to this. I am not a consumer in the habit of returning items. To now tell me they don't even hold ex display items is a blatant miscarriage of information because I have bought one from that very store from the very same idiot salesperson who served me first time round and failed to note it on the receipt. I seriously wouldn't waste my time investigating this matter and pursuing it if I didn't genuinely feel aggrieved by the whole injustice of it. Comet are a company in trouble - and I am seriously not surprised when their code of customer service is so shocking.

I used the reserve and collect system for Comet when trying to purchase 2 x LACIE drives. The assistant told me on the phone there was one in the Trafford Park store, and also one ex display model. I purchased both. On getting the items home I was told by my place of work I had needed a FIREWIRE; thinking nothing of it I tried to return the items to Stanley Retail park to be told by manager he would absolutely not refund the ex display model. Unhelpful. So I called Customer Services who informed me ex display must be returned to the original store. As there was NO note on my receipt this was ex display, I was told by Trf Park they wouldn't be able to refund the very same item they had sold me 30.11.2011. And to add to this, they 'don't have ex display items!!" I tried to point out repeatedly that that is indeed impossible as I had not only been sold one from the strore not 2 weeks previous, but that when i called to Reserve and Collect had been informed that one of the items would be ex display. I am in effect being called a liar by Comet. I pointed out to the gentleman on the phone that one of his store members had failed to do their job properly by 1 - not offering me a reduction on an ex display and 2 - not making a note of ex display on the receipt (how was I to know this was going to make an item unreturnable to the very store I bought it from)? I asked the gentleman his name, to be told it was - the very same name on my receipt!! I suggested he should observe what he does in the future to avoid upsetting future honest customers. The item has the Comet barcode on - what on earth d they think I am trying to do - fiddle them out of 59.99? I will never use Comet again, after practically being accused of making it up the fact I bought an ex display model. I cannot believe what stress and upset they are happy to put future customers through.