Curry's onlineshop shows it available for reserve and pick up but when you choose the store for pick up it is checking their actual stocks and if not available then you can't reserve it unfortunately.

Thanks for your reply. I do not consider moving stocks between stores as expensive at all as goods would only be loaded onto a truck that will go that direction anyway because of a regular delivery. They have their own fleet running so it really is purely a matter of logistics, organisation and the will to deliver customer service. Anyway, they already refused to exchange for a similar one so we will have to accept the voucher as otherwise we run out of our years warranty plus winter won't wait for us to get that sorted! Again: Thanks for your explanation, that was really clearifying!

Hi all, we have a broken oil radiator which we've purchased just about a year ago from Currys. When we tried to claim our warranty we were told that the type of radiator is out of stock at that branch and we would have to wait or accept a voucher valid the amount we've originally paid for the heater. When checking their online shop the heater in question is still advertised as available for reserve and pick up BUT £10 more expensive! Now: Would it be pure courtesy of Currys to direct one of those heaters to the store(s) near us or do they have to arrange for local availability? Of course none of the similar heaters is available at the same price and I am quite reluctant to accept the voucher. Would be grateful for a clarification, thanks!