Hi,
Basically about 6 months in to owning my HP G62 laptop bought from PCWorld, I started getting an intermittent fault with the screen where the whole PC would freeze, and there would be vertical lines on the screen, but I could still see what I was on before. After emailing HP for a month or two, they said that the problem was hardware based, and to contact PCworld, as that was where I bought it. The Laptop has been in to knowhow 3 times now, the third time the laptop was out of warranty, but they agreed to fix it as it was less than 90 days since I had sent my laptop in for the same fault. I recieved my laptop back for the fourth time on Thursday, and today, I have the same problem again. I don't want to send my laptop to be repaired again, because it won't work, and I'll be without a laptop for a week, and when I get it back, it'll be just like it was before. Before phoning knowhow again, where do I stand with this? I bought the laptop for £400, and according to which? the company has to either repair the laptop or replace it, and they haven't repaired it, so can I have it replaced despite being out of warranty?
It says If the seller doesn't do this, you are entitled to claim either:
reduction on the purchase price, or
your money back, minus an amount for the usage you've had of the goods (called 'recision').
I'd be happy to get £300 back from them, so that I could get a laptop with similar specs to what I have now. Any advice would be much appreciated. Thanks
