Arghhhh spoke too soon!!!!!! Comet kept father waiting a week then on the day of the 'fix' call to cancel as the thermostat hasn't been paid for....for what we thought was going to be a free fix. Now getting letters/communications from different departments. Father gets conned into paying £30 for a thermostat retailing at less than £15 and still has to wait a week for fitting. Ok they have waved the call out charge but this is appauling customers service taking advantage of an elderly person desperate for a working freezer.... Feel more letters coming on.... Buy from Comet at your peril!

also for future information the Comet £2 sell off does not get finalised until February 2012 so all complaints should still go to Kesa before then.

i assume the timescale between posting and ebay refunding was in line with Royal Mails lost in post process? this is 20 working days so excludes weekends. RM wont consider anything lost in a shorter time. If you are an ebay business you will need to provide your cost price and only get that compensation if covered for that amount. If a private seller then the ebay transaction helps get your compensation. Make sure you send RM originals of paperwork inc proof of posting and keep copies for yourself incase they get lost. Out of 3 RM claims we had to fight hard on 2 to get the cash back and both less than £18.

result....Comet are coming out to check and hopefully fix at their cost maybe the emails to head honchos worked....thanks silverfox xxx

We are still fighting. Did send a letter to the CEO but Comet has now been sold hasn't it! Will email Darke. Bottom line is the thermostat gave up after 21 months so Comet say they cant cover for 'fair wear and tear'. They are therefore saying Norfrost freezers do not last longer than 21 months, shorter than the life of some frozen food products! Maybe consumers should hang around the freezer section telling prospective buyers not to expect them to see 2 years out.................... Terrible customer service for a replacement part costing less than £14. Even sent them a flow chart from Office of fair trading showing they should repair at their own cost.

My father bought a Norfrost 10L chest freezer from Comet to replace his old freezer which died after 13 years. In under 2 years the Norfrosts thermostat packs up. Independent engineers report obtained. Exchange of dialogue with Comet re SOG quality/not fit for purpose/durability etc They naturally wont budge as over 1 year and offer an engineer at £69+ to report and replace a part available online for £13.62 inc vat. Yes we can get the part and get it fixed but the principle is wouldn't a consumer expect a freezer to last longer than under 2 years especially when the previous in the self same position lasted 13 years? Have quoted a Comet person the EU 2 year warranty but was told we weren't in the ...EU............i wish!!! should we be right in expecting a freezer to last more than 2 years? this isnt a disposable item...