Hi, I'm new to the forum and need some advice on a recent wedding dress cancellation. I'm getting married next year and in July this year, I chose a beautiful dress at a chain wedding dress shop. I was asked to pay a 20% deposit, which I did on the day. The remaining amount was not due until December and this is written on my contract. Last month however, due to a change in circumstances, I had to cancel the dress. I knew that I would lose the 20% deposit I had made as it was non refundable and the contract clearly states this. I rang,emailed and wrote to the head office in mid September and received a written reply last week (October 19th). The letter stated that the contract was non- cancellable but out of good will they would allow me to break the contract if I paid 50% of the dress. I have looked at the contract I received and see nothing about a non cancellable clause. However, there is a clause stating that 'customers are required to pay a 50% non returnable deposit on the date of ordering..' However, on the date of ordering, I paid 20%, which I believed to be the non refundable deposit and was not told anything about a 50% deposit. I feel a bit frustrated that they have now turned around and said I must pay 50% when on the day the agreed deposit was 20%. It is quite a lot of money (500pounds) which is not an amount I am keen to just throw away! Do I have a leg to stand on with this? I believe that as the deposit was agreed on the day at 20% that this 50% clause becomes irrelevant. However I may be wrong... Advice welcome as I only have a week left to pay before they take legal action!! Thanks in advance:)