They sent a load of letters then gave up. I never paid out. Never had bad advice on this forum

Here’s the latest letters from Debt recovery plus they do have an address on this one for the parking charge location but they didn’t on the original any thoughts on what to do next I.e just ignore

1 Date of the infringement 2-12-22 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 7-12-22 3 Date received 10-12-22 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKCPS 8. Where exactly [carpark name and town] centrum 4600 Leeds For either option, does it say which appeals body they operate under. Independent Appeals Service IAS Have received a total of three letters demanding payment to date balance now due has gone up £130

Hi Dave thanks for the informative and witty response I did laugh to myself , yes I did leave the area briefly around 30minutes with my father then returned I imagine there would be CCTV from the surrounding shops or car park showing this. All I saw was large writing on the car par sign saying free parking

Hi all thanks for your help in advance is this ticket enforceable it has no clear site address ? doesn't this need a postcode and full address to be enforceable ? I have not responded to them yet should I ?... can they issue a CCJ ? The reason I parked there briefly was to take my father for some fresh air as he has diagnosed dementia and was becoming agitated in the car. The signage actually said free parking though I have read from reviews from surrounding businesses that I was required to fill out the car reg at an iPad station . All I saw on the sign was free parking so did not read all the small writing. 2022-12-07 NTK+ 202301-23 Reminder letter.pdf

EDF Energy are pursuing me for an old GNE (Green Network Energy)bill. the final bill they sent was wrong they corrected it I offered to pay them £113 they refused and said I owe £189 They have passed it to a debt collection agency and I am getting phone call texts and letters. How do I make this bill go away I don’t want to pay them a thing now they should have accepted my first offer after messing up my bill and putting me on a crap tarried during the automatic transfer after gone went bust. thanks for your advice in advance They have got debt collected involved trying to ring text and email and sending letters there threatening CCJ as well what should I do 2022-01-15 EDF urgent action require £189.33.pdf

No have not stated that to them I will do and request that this closes the matter in full if they dont accept then I’ll wait for the CCJ pre action letter ?…

Yes an old account but at same address , I have been a home owner there for about 8 years. The linked address is showing as my parents address im wondering what action EDF are likely to take ?..

Apologies this is all new territory to me. Just downloaded my credit file report from equifax and Green network energy and EDF are not listed anywhere including not listed under credit agreements section

It has my old account number and billing address at the start of the email . I am. I longer with them as a supplier though.

Update: EDF sent the below email today ….. do I ignore it, they are saying if I don’t it will effect my credit score ? Thanks ”We recently sent you your final bill for £189.33 but we’ve not received payment yet. If you’re having difficulty paying, please get in touch so we can help. Ways to pay Log in to MyAccount to pay with your debit or credit card Call 0333 200 5108 – our automated phone line, open 24/7 Please note that if you left EDF more than six months ago, you'll need to call the automated line to pay If you're struggling to pay If you’re struggling to pay in full, whether due to the COVID-19 pandemic or other reasons, it is important that you contact us as soon as possible. We may be able to offer you an instalment plan If you don't pay If we don’t hear from you or receive full payment in the next 7 days, we’ll have to consider other options to recover the debt. We don’t want to do this, as you’ll incur additional charges, which we’ll add to the amount you already owe us. Your credit score is likely to be impacted. This will affect your ability to obtain future credit such as mortgages, mobile phone contracts and credit cards. To get help and discuss the options available to you call us on 0333 009 7032. We're open Monday-Friday 8.00am-8.00pm and Saturday 8.00am-2.00pm.

okay will do its been 8 weeks so far.... their response is attached We're very sorry this is taking so long to fix.pdf

I am happy to pay £113 not £197 which is what I was paying per month originally with GNE before the auto transfer to EDF. EDF did say on switch that they keep the same pricing or less for the year. What do you think I could email them to get them to drop this ? Kind regards

Firstly I love this forum and the community ! always some great nuggets of advice ! issue: Do I have to pay EDF Energy money they believe I owe them from my old energy supplier (GNE) that has since gone bust , EDF can't provide me with a revised final bill as GNE are no longer trading ? They also got the day and night readings the wrong way round and have offered to knock £50 off Background to issue: Went with GNE they went bust and auto transferred me to EDF - left EDF after 1year to pure planet -- pureplanet gone bust now auto moved to shell energy ......(sigh)..... Below is the last email from EDF any advice on what I should do and what my rights are would be gratefully appreciated !!! Last email from EDF: _____________________________________>

its £50 for the year, not the end of the world just frustrating that with digital their purchases as soon as the code is activated it then non refundable ;-|(

From there terms and conditions ..... 8.6 We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund. Refund requests have to be submitted within 7 days of the delivery of the key by the Vendor to the Purchaser or Customer. If you are unhappy with your purchase for any reason, please get in touch with us by logging a support ticket at support.cdkeys.com

Morning all, wonder if there is anyone with any knowledge of digital downloads consumer rights ?... I ordered the 12 month online membership for accessing PlayStation games, I meant to just buy the online membership (Plus) my fault. i used the download key to activate the membership and asked Cd keys for a refund they sent me this Hi, Thank you for your patience. Our team has now completed the verification on your request and unfortunately this does not meet our refund policy as the key has already been redeemed. Please refer to our Terms and Conditions (https://www.cdkeys.com/terms-conditions) and refund policy for further information. If anything is unclear or you have more questions feel free to contact our customer support team. Kind Regards, Raquel R, Support Ace | CDKeys Customer Support Am I out of luck or is there any thing anyone could suggest ? kind regards Lee

Hello first off before I ask for some advice I must sincerely say a big thanks to all the people who offer their time knowledge and expertise in helping others on this forum, the continued support offered and the positive impact it can have on peoples lives may be overlooked but is whole heartedly appreciated. Today I am after some advice on what to say to E.ON because they have suddenly increased my gas & electricity monthly direct debit from £107 to £250 for the next 12 months. (they gave me 10 days notice in writing) I feel this figure is unreasonably high for me to pay each month. Over the last 2 years I was automatically set on a tariff and only ever advised by E.ON to pay £107 p/month to cover my usage, Today it is now clear I wasn't paying enough each month and have now accumulated aprox £950 worth of debt. (its hard for me to understand but apparantly my electricity and gas usage has nearly doubled although nothing has drastically changed ergonomically in my household). I appreciate in retrospect I should have paid more attention to my annual statement and contacted them earlier to question my payments however, according to their terms and conditions, website pledges and the Energy Retail Association (ERA) Code of Practice for Accurate Bills, E.ON "will take all reasonable steps to ensure your payments are set at the right level. This includes reviewing your account proactively to make sure your payments are sufficient to cover your energy usage." My argument is.... If E.ON had proactively reviewed my account early I would have been better informed, and in a position to select a more effeciently priced tariff thus reducing my annual bill and subsequent debt. Their are also ambiguities on my on-line accounts energy usage chart (i.e 4 months of paying less than £5 a month for electricity usage last year which makes no sense). In summary i would like E.ON to reduce a percentage of my outstanding debt because to a degree their inefficiency has put me as a customer at a disadvantage, I would also need them to lower my monthly direct debit payments to around £160. (this covers my usage and pays £10 toward the outstanding debt) Questions 1. what would your advice be ? 2. Is telephoning best or should I write to E.ON ? and would It be best to deal with a manager or higher ? 3. What would be the best way of asking for a reviewed/reduced debt figure taking into account my personal circumstances and their apparent proportional lack of proactively maintaining my account ? 4. Can I write them a notice / offer to pay say £10 p/month over 10 years to pay of the debt on top of my monthly tarrif ? 5. is there any powerfull legal terms i.e neglegence, I can use to get my point accross Thanks in advance for looking at this really appreciate your advice Kind regards Lee

Hey CAG Just had a response back from them today it is below ....really hope someone can give me some advice on what to write back .... times running out and I am really hoping to get this day off to attend a family event. many thanks for your time with my problem . Good morning .... As you are aware you are on a managed rota, when looking at your TOIL request the relief aspect is looked at. In this case there is no relief available to cover your request as I specified in my original email. The resource office’s role is not to cover annual leave as there is sufficient relief built into the rota which should be managed locally. What I would suggest is that in future when looking at making a TOIL request you check to see whether there is available relief to cover this and in line with previous resource briefings you give the required 21 days notice. If you are still not happy with this decision then please contact either your line manager or your HR Advisor, I have copied both of them into this email. Regards .....

this is where i think they can keep refusing it acording to agenda for change..... 3.5 Staff may request to take time off in lieu as an alternative to overtime payments. However staff who, for operational reasons, are unable to take time off in lieu within three months must be paid at the overtime rate.

As per my 1st post they have refused my request because of "X2 people already on leave and Weekend demand" they have not said it is to short notice. I have searched high and low and spoken to some union reps and There is only a resource brief document which is considered "live" like an ongoing draft subject to change. it only relates to annual leave not TOIL, i cant find anything in policy about toil requests.... 3. Annual Leave – Managed Rotas. 3.1 Requests should be submitted in line with the current local agreements and faxed or emailed to the Resource Office on the Generic Application Form at Appendix 2. 3.2 Staff are required to give a minimum of 21 days notice for leave to be considered. If less than 21 days it is the responsibility of the individual staff member to arrange appropriate like for like cover with regards to skill mix. This is consistent with the timescales for allocating relief shifts to those on managed rotas. 3.3 Annual leave will be granted on the basis of allowing 80.5 hours per week per team of 10, subject to relief being available. This is whole shifts only and will be calculated pro rata for other sized teams. 3.4 This allocation will be no more than 2 shifts per day and must not be matching shifts i.e. 2 nights. 3.5 The Resource Office will authorise or decline any requests and will notify stations. The target will be to deal with any request and to respond within 3 working days.

thanks for your reply concillitator, I am frustrated that they keep putting the onus or obligation on the workers to cover the shifts for them, i feel that's their job. I have worked the extra hours,they should let me have the time off they owe me. I bet they just come back to me with , ....due to operation demand and current shortfalls on station i can not authorise your leave however if you can get someone to cover your shift or a shift swap i will grant your leave.... yade yadee ya they can use this excuse everytime (sigh....)

Hi CAG friends, I am in need of your help and expertise, I am frustrated and hope there is someone here who can give me some advice. In short, I keep getting my "time off in lieu" (TOIL) requests refused. Below is what they emailed me,,,,,, Good Morning, Unfortunately your TOIL request has been refused for the following reasons: X2 people already on leave Weekend demand This TOIL request could be granted if you can find someone to cover this shift for you or alternatively you can try to find a staff member willing to do a shift swap for you. below is response I emailed but have not heard back. Hi ......, I do not understand why my TOIL request has been refused. I have given reasonable notice (16 days). The Advisory, Conciliation and Arbitration Service state "The default notice period must be twice as long as the period of leave requested". The Employment Relations Act 1999 and the Employment Act 2002 state "at least 2 weeks notice". Agenda for change state "TOIL should be taken within 3 months of the hours worked. Any hours not taken within 3 months will be forfeited." This is now the third TOIL request I have been refused. Where are restrictions on taking TOIL expressed in contract of employment ? Having given 16 days notice, please explain why the resource office is not willing to arrange cover for a 10hr day shift on 12/11/11. What resources have the resource office utilised in an effort to honour my TOIL request ? Please will you email me a current copy of the level of cover at ......... station for the 12/11/11. What can i do ?..... its frustrating because they can always use operational demand as an excuse not to give me leave, isn't TOIL hours they owe me ? what law can I quote or reply can I give to get a posative outcome ? many thanks in advance

Neil From the Vodafone Team and Lee from the web relations team have been very helpful and resolved my issues. Vodafone have exchanged my faulty handset for a model of the same value from a different manufacturer. The new phone has worked flawlessly thus far. Thanks again to all the consumer action group members for their help and support Lee

Hi forum, an update ..... it appears that Vodafone have made another mistake. They are claiming my phone has been sent to be repaired, has had a "faulty component" fixed and then has been sent back to Vodafone Lincoln for me to collect, all on the same day within a 4 hour time-frame. I travelled to Lincoln and have subsequently wasted 2 hours of time, energy and petrol money. Below is the letter I have sent directly to the Vodafone Lincoln store. (if the store are capable of making mistakes such as this, would it be unreasonable to believe they could also misinform customers about software issues / bugs / faults with their phones ?...) Vodafone Customer Account holder: Lee Date Of Birth: Account No: Mobile Number: To whom it may concern, On 15/10/11 at approximately 13:00hrs, I visited Vodafone Lincoln to book my faulty Sony Ericsson Xperia Play in for repair (SID Job Ref. ....). I received a telephone voice mail message from James at Vodafone store on 15/10/11 at 17:31hrs stating "Hi Mr (surname)...., your phone has been repaired and is ready to be collected from Vodafone store in Lincoln they have replaced the faulty component in there, it has to be just you who collects it so if we can ask that you bring the paperwork that we gave you, thank you". On the 17/10/11 I drove to Lincoln to collect my phone. Upon arriving at Lincoln on 17/10/11 I received a SMS message at 08:51hrs from Vodafone Stating "your device has been dispatched to our repair centre". Please will a member of Vodafone Lincoln ring me as a matter of urgency and let me know what has happened to my phone. Kind Regards Lee