I've searched but I can't seem to find anything on this issue. Does anyone know if Section 75 applies for Kickstarter projects over £100?

It is with an approved scheme. My problem is that it's currently neither disputed or undisputed, there's just silence.

Apologies is this belongs elsewhere, but I can't seem to find the information I need. Effectively my question is "How long does a landlord have to decide whether they will be returning all/some/none of a tenant's deposit?". We moved out on the 31/1. I understand that once you agree with your landlord about the amound of deposit to be returned, they have ten days to do so, but how long can they take to make that decision? The management agency did the inventory report about 10 days after our tenancy ended and we moved out (which seemed a little late?), and the report showed nothing other than wear and tear. It's now 18 days since we moved out and the landlord hasn't given the agency an answer regarding whether or not they want to release the deposit. Are there any guidelines or laws concerning this?

Thanks for your reply. The funny thing about this is that from day one I never wanted to leave Vodafone, I just wanted them to cancel my contract term in accordance with their own T&Cs. They've only got themselves to blame. I wasn't aware I could claim for my time, so thanks for that. All I want is the difference between the price of my contract and the price of the same contract on a rolling 30 day term, which is around £14 a month (so a total of £98). I guess with my time, letters, stationary, etc. this will go up to the £300 mark. I can claim for a small amount like that, right? I know of quite a few people who had the same argument with VF when this issue first started; would a court finding in my favour set a precedent, or does that not happen with small claims?

Thought I'd come back and let people know where I'm at... Vodafone rejected the Ombudsman's second decision and sent it back for a final review. This review has now been done and the Ombudsman (for the third and final time) found in my favour. Vodafone are now legally obliged to cancel my contract, issue a full apology and a financial compensatory gesture. As they've dragged it out for so long, however, I think I'm still going to take them to court for the money I've lost as a result of them dragging it out... I just thought I'd check I can still do that?

I can dispute the findings if I don't agree, but I think whatever happens now I'm just going to go to court - I just didn't want to end up in a situation where I'm getting threatened with VF's legal bill and losing sleep over it. Good to know I don't have to stress. Thanks.

Just thought I'd offer an update on this now. I decided to give the Ombudsman a chance, and let them review the complaint. They did so, and after what felt like an age, they found in my favour and told VF they had to cancel my contract and offer me a 'goodwill gesture'. VF then rejected the decision (something I wasn't even aware they could do) and sent it for review. This procedure takes a further 8 weeks, which is now coming to an end. My question is this: If the ombudsman finds in my favour again, apparently VF can send it off for a 'final review' which could take another 8 weeks. By this time my contract will probably be up anyway! Is it worth just writing this ombudsman complaint off and taking them to small claims? I'd also be keen to clarify why costs I'm likely to incur if I do? I realise VF will bark like the big dog they are, but if things were to go belly up could I end up being responsible for their overpriced lawyer costs?

I'm not stopping payments. I'll probably buy out my contract and then claim that amount through small claims court.

I've heard no end of stories about people going as far as taking companies like Comet and Currys to court over issues like this, and it's only the manufacturer stepping in at the last minute that prevents it. If Sony are offering to fix it, let them. I'd much rather let the manufacturer fix my tv than some surly work experience kid.

I'm fairly sure that because they haven't taken payment, there is no contract and therefore they don't have to honour it. It's like if a shop has a £500 jacket with a mispriced £50 sticker on it; they're under no obligation to sell it to you at that price. If they did sell it to you, however, as soon as they take your money, you're entitled to keep it.

I've been as far as I can go with VF (as far as the CEO's office) and they've now said we're at "deadlock". I'll give the ombudsman a go, but after taking some legal advice this afternoon, I think it'll be a job for small claims court. Apparently there's a good chance VF simply won't bother turning up to court, to avoid setting a precedent. We shall see.

I'm no expert, but surely if the land registry have stated that they think it's in the correct place (as shown on the deeds), then it's in the correct place? What do your deeds show?

Hi, First time posting on the site, so if this is in the wrong place I apologise. In a nutshell, I've been having a row with Vodafone over their new price increases, which basically boils down to the following wording of their T&Cs: "b You may end this agreement by writing to us if: • we increase your charges in the UK which has the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or" The long and short of it is that the new prices took effect on the 11th of October, and if I use my September bill to calculate the price difference, it would be considerably more than 10% over. If I used my August bill, I am not. VF are therefore saying that the T&Cs relate to the month before they send notification of the price increase (my August bill), and not the month before the charges take effect (my September bill). This is so they don't have to cancel my contract. I have stated that the T&Cs make no reference to referring to the month before they notify me of any increases, and therefore they must refer to the month before the charges take effect. I have spoken to a friend who is a solicitor who deals with contract law, and he has said that he would interpret it the same way, so I'm fairly confident I have a case. It's worth mentioning that lots of people on various forums have posted stating that VF are using different bills for them as well, but some people are reporting them using July's bills, or September's bills, if that means they can't cancel as a result. Other people have also reported that VF have tried to use their August bill to do the calculations, but when these people challenged that decision, they agreed they were wrong and used their September bill. Now, surely this has set a precedent, and they can't treat identical complaints so differently? Anyway, despite this VF have now said we are at deadlock, so I have forwarded my complaint to the Ombudsman. The problem, is that there are two parts to my complaint. The first is that VF deliberately misled me in an attempt to get me to drop this complaint. I was told, in writing, by 3 different CS representatives: "The 10% difference clause only applies if your price plan increases by more than 10%" "The call charges you are disputing are not changing, they have always been at 35p per minute" (Untrue, my previous bills clearly show them at 18p per minute). "The bill used to make these calculations will be the bill after the charges take effect" Now, I consider this a deliberate attempt to mislead customers. I guess it's a breach of the Supply of Goods and Services Act, but the best I'll get from it is an apology, right? The bulk of my complaint, the fact that VF are treating me differently to other customers in the same position, and going against their T&Cs - I'm not sure if this is something the Ombudsman can deal with? Can they force VF to comply with their own T&Cs, when they are contesting the way I'm interpreting them? My question to you lovely people, is this: If the ombudsman cannot help, can I take VF to small claims court for breach of contract? I haven't lost any money, so I'm not really claiming cash - Can small claims deal with these kinds of things? I guess it could be argued that I'm being kept in a contract illegally, and therefore it's costing me £45 a month; but I haven't actually lost that money yet, so I can't claim it in a court? Would I be better off paying to cancel my contract by buying out the rest of the term and then taking them to court for that amount? Any advice would be awesome. I realise I may be jumping the gun, perhaps the ombudsman can sort it, but I'm just covering my bases.