I have bought extended warranty from D&G. But they didn't send any confirmation by post or email. When I checked my Bank account they have already started debiting my account. Then I phoned them twice to send me paperwork and customer service has promised to send one immediately both times.. though I haven't received any thing so far almost two weeks gone since then. I made complain about this via their website which says that they will contact me in 24 hr. It has been 4 days gone since then. Very poor on customer service. Stay away from D&G.

@Snorkerz thanks for reply.I think my answers are understood in wrong way, there is no means to be rude.So what is the role of LA. As he confirmed me on the phone that I can handover notice to my current landlord. If LA is not sure how confident is the LL to rent his property then why LA is representing his property in the market.For Example: If I buy something from Superstore and I dont get the quality or service as we agreed then its responsibilities of superstore to pay compensation to customer, They dont show the third party seller.If estate agent is making money from this deal then I think LA have some liability.Thanks Dhaval

Hi Thanks for ReplyWhat is AST?The info you have asked:Why cannot you not remain in current property? Has current LL said No? Have you asked him?-Because I am moving to oxford from suffolk.When did current T commence (actual date)?-I think this is irrelevant. for your info 1/10/09When did you hand in your Notice (date)-I think this is irrelevant. 29/09/10Is property in Eng or Wales?-EngIs rent payable monthly? (actual date of month)-Yes 10th of every month. I paid pro-rated rent.Keep this LA on your side for now, they may feel sorry and help you find alt accom for short term.This new flat hunting process cost me a lot. So I need compensation for time, money and efforts I had spent over last month. I have booked Van and done rest of preparation. It is really hard to find similar property in my budget in this sort time. HenceI asked LA to arrange temporary accomodation for me. If I had copies of receipts for reference fees, holding fees and LA's email about my move in date. Are these proofs enoughto take legal action against LA to get compensation? Also, LA told me on phone that I can sign contract on 1/11/2011 when he will meet me at property to handover keys and inventory. It will be really useful if I can get help in this direction rather than thinking about staying longer at current property. (I must have to move out)Thanks Dhaval

Hi I have done application for renting a flat in Witney. I have paid reference checking fees initially and after my references are passed, Estate Agent has asked me to pay half rent as a holding deposite. Which I have paid then he comfirm me moving date 1/11/2011 and time 9:00 am via email. So I had handover notice to my current landlord and let him know that I am moving out. Trouble: Day before my Estate Agent has called me to tell that "I will not have flat on 1/11/2011 as landlord informed that the old tenants wants to stay there". I have really tough situation now, as my present flat is no longer available to me because I handover notice. I have to move out on 1/11/2011. I explained Estate agent it is not possible for me to move back from this deal. But he said that new contract is not signed yet and all our conversation done by emails only so I can't have new flat. I have also asked him do temporary arrangement for one month so I can have enough time to find new flat. But estate agent is not agreeing on this as well. Finally, I had started to follow his online complain procedure which is available on Estate agency's website. I have sent him complain email and still waiting for his reply. I need advice asap on this matter from group members about this unfair attitute of estate agent. I can't even sleep as I don't know where can I stay after 1/11/2011. Thanks Dhaval