Well another week down and another turn of the bed yesterday and again dents either side. Thanx for all your input guys been reading with interest your views and experiences. I agree with Bensons that something that is new like a house needs time to adjust, but 3 months of adjusting and not getting a good nights sleep is just not on. While I feel the excitement in some of the seasoned respondents that an official rep of Bensons is taking time out of their busy day to find the time to speak to a forum, to tell you the truth, it does not impress me one little bit. I have officially sent an email direct to customer service with a copy of my forum complaint and to date had no response. I will not hold on to a customer service chargable phone line from my mobile while im out and about from 8am to 8pm monday to friday to sit and wait endlessly for someone from customer service to answer the phone, hence the reason for writing. The only correspondence i have had from Bensons is from this forum, so do i think myself lucky that they have contacted me on a forum? No I do not. I want direct contact from them not me to them, why the hell should I do all the running about, am I not the customer?
Within the first six months the onus is on the company to prove that the product is fit for purpose, and I understand that, that is why they are asking me to wait 3month. Is this reasonable? no I do not think it is, I am in pain now and very uncomfortable and hubby is getting really angry now. If after 3 months of turning a mattress it settles into a fantastic bed I will be the first on this forum letting everyone know that I now have a comfotable bed, would I then recommend the mattress? I think not, who in their right mind would buy a mattress knowing that it will take 3 months of unrest to get a good one.
Cant see this being Bensons Unique Selling Point