sponse (xxxxxxx) 24/09/2011
Dear xxxxxxxxx,
Thank you for your e-mail
I apologise for the delay in you receiving your replacement remote control, I assure you we are doing our utmost to get this to you as soon as possible. Unfortunately, the remote control is considered to be an accessory item and therefore is not covered by the manufacturers guarantee, therefore, a replacement TV cannot be issued.
Having discussed this matter with xxxxxxx, the manager of our Glasgow Forge store, we have looked into the possibility of providing a remote control for your model of TV from a display TV but unfortunately your model is no longer stocked in our stores so this is not possible. However, we have identified a suitable universal remote control which is compatible with JVC TV's, xxxxxx is happy to provide you with this remote control whilst you wait for the replacement to arrive.
Please advise by return email if this would be satisfactory compromise and I can duly inform xxxxxx of this information.
If you require any further assistance, please feel free to contact me using the Ask a Question facility on the website
Regards,
xxxxxxxxxxxx
Comet Customer Services
They have now lied saying that
the remote control is considered to be an accessory item and therefore is not covered by the manufacturers guarantee, therefore, a replacement TV cannot be issued.