I have recently had considerable problems reclaiming money owed to me from the student loans company. They are very slow returning emails (at times not returning them at all) and the very fact that they have owed me £2000 yet I have had to make about 7 emails and 3 phone calls to try to rectify this is very frustrating. Anyway, rather than just rant, I have a specific question. I had finally got together my payslips so that the last £350 could be repaid to me and after 3 weeks of unanaswered emails I have been told that they only accept scanned copies of pay slips not the digital photographs I took (which are crystal clear). A couple of months ago they accepted photographs as evidence and I do not own a scanner. Is there any justifiable reason for accepting scanned copies but not accepting digital photos? I have never had a problem from any other company with this method of sending copies.