I first rang comet about the fault on my LG washing machine at end of july 2011 ,
on which they sent an engineer out to repair the fault ,
he confirmed it was a damaged door seal that has a hole in it causing water to leak out of the machine.
However the part supplied to him was the wrong one for my machine, so he ordered another one ,
after 2 weeks we discovered after ringing comet that the service center had recieved the part ;
but it was damaged !! and another part had to be ordered. Yet more waiting ......
after numourous calls at my expense i am still no further to having my washer repaired,
i am told part is on order and it was expected at service center 09/09/2011 ,
but no call back to arrange an engineer to fit it has been made ???
when i rang this morning all they could tell me was a part was on order yes ; but nothing else.
They said they would email service center to query it and they should ring me !!.
As far as i am concerned i have waited more than a reasonable length of time for comet to repair the washing machine under the terms of the warranty.
If this is not resolved in the next 7 days , i feel it only fair to assume a repair is not possible ,
and expect a replacement machine to the same value and specification , new for old !!:-x:-x:-x:-x
i have forwarded much the same to comets product cover office in gloucestershire complaining about the poor service with details
of my cover with them etc. I do not expect it will do any good as i feel i am being given the run around and they are just delaying
what will probably happen; which is they will have to replace the machine to its current value. Something they obviously are trying to avoid .
:-x:-x:-x
