Here we go again.
I defaulted on my water payments last year due to more important debts to pay.
I have had a payment plan set up with Moorcroft this year paying both lots of water bills.
Our payment plan was £40 per month (based on a financial summery completed by the C.A.B) and occasionally i would pay £50 pm.
With my husband being self employed and me losing my job we had no income this summer at all, nothing.
so I rung Moorcroft and told them I would not be making payments for the next two months,
they didn't like it but agreed I would contact them in October.
I rung them in September to ask how much the debt was (having NEVER received a receipt from them) and was told £312.
Come October Me and hubby found ourselves in the position to pay off the whole debt
so I rung Moorcroft and was informed by a snotty so and so that I had to pay £530
and as I had made no payments for 2months I had to pay the outstanding balance now.
10 minutes later after lots of arguments and haggling
I payed the £300 I was willing to pay anyway and set up a payment plan of £76.66 on 3rd of November £76.66 on 3rd of December and £76.68 on 3rd of January.
Job done, sorted.
So I received a letter this afternoon from Buchanan Clark & Wells It is a formal Demand to recover the overdue debt for United Utilities, in the sum of £530.00
I rang Moorcroft straight away and was told that UU had taken the account back and it had nothing else to do with them.
So I rung UU and was put straight threw to BC&W (great!)
After giving my reference number I was asked to CONFIRM my phone number I told them I preferred to be contacted via letter
and asked what phone number they had for me, to which I was told letter would be fine
I was told that the outstanding debt was £530 to which I told him that was wrong as I had paid £300, they had no proof of this.
I told them I have Moorcroft letter stating that they took payment of £300 and a payment plan of £76.66 etc..
to which they asked if i could send them them letters, I said no I'll send you copies
I then rang Moorcroft again and explained the situation and asked if they would send me a statement of all payments up to date.
the guy on the phone seemed genuinely confused and concerned, and confirmed that £300 payment had been taken on the 3rd of October and had no idea where BC&W had got £530 from.
I'm worried about getting involved in all this again as we've only just got bailiffs off our backs and our finances back on track,
but there is no way BC&W can add £200 to a debt they've just bought is there?
Also I do not have a water card so does any1 else know of a way I can pay money to UU directly.
Or has anyone delt with BC&W before and have any advice.
