Okay, if only the guy was so polite. A fee was never mentioned so I'll bring that up and either go through guarantee or through SOGA dependant on what they say. Thanks Very much, I'll let you know how it goes.

Thanks. However, nothing was done on the phone, we dropped it off in store and have the receipt to say so. So I shall ask to see the report, and obviously proof of the water damage, and if they haven't mentioned anywhere the £60.00 refuse to pay it. Is there a clause or something I can say for this instead of just point blank refusing, in general as soon as you sound slightly informed these people usually capitulate. Thanks again.

I was equally as confused expecting it initially to be a quick repair and then a few weeks later to hear back about this water damage, which my sister insists has not happened. I expect the reason they are claiming water damage is to void both the guarantee and more importantly her rights under the S.O.G.A. Are they allowed to charge for this, they didn't call it an inspection fee when they spoke to her I don't think. I hope this clarifys everything.

Hi, I am posting this on behalf of my sister as she is having some issues with Comet and I have been very succesful in the past using the Sales of Goods Act against companies so she has tasked me with helping her out. She bought a laptop from Comet 8 months ago and recently the laptop failed, after some basic diagnostics I assumed it to be a (PSU) Power Supply Failure and the guy in the store when I went with her suggested this was quiet likely. Now 4 weeks after initially taking the laptop in she has received a call suggesting water damage is the cause and she can pay £180.00 to have the laptop repaired or £60.00 to get the laptop back. I have suggested to my sister she needs proof of the water damage and that ideally she needs to get the laptop independently assessed and then we would take it from there. However she doesn't want to pay the monies to get her laptop back, can they charge for this when we delivered it to a store ourselves and heard no word that it would cost to have the laptop returned to ourselves. Thanks very much in advance for your help and advice.