neil_a_bennett
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Posts posted by neil_a_bennett
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Does Scottish Hydro Electric subscribe to this code of practice?
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"Under the Code, from 1 July 2007, where the suppliers are at fault in not billing a domestic
customer, they will not send a bill which includes unbilled energy consumed more than 1 year
previous to the bill being issued."
Can I clarify this applies in the situation where my energy supplier stopping billing for usage in error and only noticed after > 2 years? i.e. it was their fault for not billing but I didn't inform them of this and it was an audit by the energy company which identified the problem.
Code of Practice for Accurate Bills / Back Billing for Domestic Customers
in Utilities - Gas, Electricity, Water
Posted
Ok but Scottish Hydro Electric is not mentioned so am I to assume they DO NOT subscribe to this charter? Or do you know if they have specifically excluded themselves from this charter?
The reason for the question is that I have been back billed > 2 years by Scottish Hydro Electric as a result of their error in not billing me. I have been a customer of Scottish Hydro Electric at my address for the past 7 years when they suddenly stopped billing.