I have had 2 experiences this week with Shiply! The first was not so bad. I booked one job for Tuesday, and after I accepted the bid, as he was unable to do Tuesday or Wednesday I went back to Shiply who relisted the job and then credited my deposit to my account. Ok, so that was ok... I thought, try again....2nd time lucky. I went with another driver, who said he could pick up and deliver on the same day, but at 3pm sent me a text to say that due to his trailer being fixed in the garage, he would have to do the job the next day. My vehicle getting picked up is very crucial, as I am starting my new business next Monday, and any delays right now are costing me a lot of money. I spent the next 3 hours finding another driver, and I am now trying to get a refund of my first deposit, £47.82 and the second deposit of nearly £10 back. Unfortunately I didn't use Paypal, which I now realise I should for future transactions. The frustrating thing is that they have no telephone helpline, and I am still waiting for an email response. Shiply, please can you refund me both my deposits, as I need this cash for my start up. I have decided not to use the site again, it's much better to go directly to these drivers, and also if there are any changes for any reason you have built a rapport. I am not sure why Shiply are charging such a premium for their service, when the service they provide is so detached and they don't even do telephone support. I am reading up Small Claims and Trading Standards, as I am concerned that this issue will get dragged out unneccesarily.