Hi all, after 5 months of having to put up with this nightmare of a fridge freezer, I am finally getting an exchange for a different brand (going for Beko) after 3 call outs from engineers who relaced this that and the next thing, I took in to Currys a recording on my ipod of the ridiculous sounds it made, the manager at Currys said 'ok enough is enough, pick another fridge freezer' so I would like to advise everyone you do not have to put up with this, you have consumer rights so just keep on at them!

Hi I got arrested and charged by police for tk maxx fraud, I was caught on 2 occasions on cctv returning goods that weren't originally the items I bought, it was £68 worth, I am still waiting on a summons or whatever it may be (hopefully not jail) which may take 3-4 months according to my lawyer, it is my first offence and fair to say I will never be going shopping ever again as they have scared me to death, no point in explaining why I did it. Anyway I got a letter from RLP wanting £206 from me for diverting the staff from their normal duties for a significant period of time including the time taken by personnel such as security, management, administrative and shop floor staff and the substantial amount of time taken for observing my actions and apprehending, detaining and interviewing me. I just think the amount they want is a bit steep and don't know how to respond to the letter, my lawyer says not to ignore as they may add more to the total, any advice on what to write back as I haven't even officially been charged yet and didn't comment when the police arrested me, also the letter says the wrong location of the premises, I would need a word for word response to letter please, thank you.

Hi no she's not spoke to them, basically any lawyer I do speak to can't do anything until something happens, like being charged or detained and I've just to wait it out, she said they may not even come out for £70 but it still doesn't help me, I'm meant to be starting a new job soon but can't even think about it until this is over with, it could be weeks or even months before they (if they even do) turn up at the door, then I have to be quite horrible to them by telling them I want to be detained, this is going to give me a nervous breakdown.

Leo011 how's it going with the similar incident? I am also involved in the same thing, I got caught on cctv on 2-3 occasions, I was told to come for a police interview but my solicitor advised me not to turn up, it's for £70 worth of returns, I am now awaiting the police coming to my door and I've to ask to be detained then to do a no comment interview, I'm bloody petrified, I cannot get on with my life because of this.

what do i do, do i call the police officer, explain that a solicitor told me not to attend interview and arrange for another one or do I wait for them to come get me? My solicitor's trying to get it through to me not to incriminate myself by attending intervew as she doesn't want me to get a criminal record and also she thinks their evidence is not enough, that's why they want me to go in willingly, but I feel I am making things worse, I am going through all this in my head 24-7 do I listen to the police or my lawyer, I'm so confused

Well i am really in a state of panic, I went to see yet another solicitor and they told me not to appear on Sunday as I would be incriminating myself as I haven't admitted to anything and she thinks they have insufficient evidence or they would have arrested and charged me already, so I have done as she said and am now very anxiously awaiting the police coming to arrest me, the solicitor that did turn up on Sunday when I was meant to be there said they would have charged me and let me out, he found out they are charging me on £70 worth of things that I returned to tk maxx but their main concern is if it has been going on longer than what they've got evidence of, I am so terrified and don't know what to do, I'm sitting by my window right now waiting on them coming for me, my partner thinks I'm adding too much arms and legs to this and that I won't go to jail for £70, but it's still fraud, and I've shopped in there for years and constantly bought things and returned things in good faith but only done this two or three times, when the police come to get me I've to ask them to detain me then answer no comment to any of their questions, this is going to be so hard for me as I'm not a nasty person, I had spoke to the laywer who turned up on Sunday and obviously appologised and he said the best thing I could do is call the police officer and arrange another interview but then the other solicitor tells me not to and to wait for the police coming to me, so many people are saying different things, what do i do?

Hey guys, I'm not going to ramble on in this comment, I've decided with advice from a lawyer not to answer any questions on Sunday as I don't want to make anything any worse so basically after I've been read my rights I'm going to read something to them (as I will be a shaking, crying, terrified mess) along the lines of 'I accept I will be charged on the evidence of the 2-3 occassions you have on cctv, I do not wish to answer any questions as I am too upset and confused' the lawyer tells me it's not the crime of the century but I am still so scared, I just hope I don't get detained for the night???

I am really struggling to cope, I feel like I've committed murderer and am going to go to jail, I went to see a lawyer yesterday and thought I would come out feeling better but just felt even worse, I've done nothing but cry, I'm losing a lot of weight as I can't eat, the lawyer told me the police will try make it worse than it is so just to answer 'no comment' to all their questions but I thought this would make things worse, CAB couldn't help me because they said they don't deal with the law I'd have to see a lawyer, I know if I was to go to this interview on Sunday alone I'll crumble and just admit to things I haven't even done, I'm coming up with so much crap in my head like what if they are lying about only having 2-3 occasions caught on cctv but have more (I shop in that store a lot and innocently buy things and take them back) only a few times I've took older things back and it wasn't for anything sinister, how far back can they check cctv? the police lady told me not to worry myself too much and it isn't as if it was hundreds and hundreds of pounds worth of stuff but again is she just saying that and going to try catch me out? I have absolutely no idea what to expect on Sunday and I really can't remember specifically what the items that I took back were, I am just presuming it was the fleece and the tops but if I'm wrong it'll look like I'm lying, sorry I'm rambling I'm just so petrified I'm going to get interigated on Sunday and if I say I can't remember, I think that looks bad too, I just wish the ground would open and swallow me up, I am not a bad person, I wouldn't hurt a fly, I just can't handle this at all. I'm going to see a different lawyer today and pray he is better as I feel the one I saw yesterday just wanted to get home.

Hi yes basically, they have evidence of cctv footage of me buying goods but returning something different on 3 occassions, the first time was accidental, 2nd time wasn't and the 3rd time I felt so humiliated and ashamed that they didn't accept the return I vowed never to do it again but as i said too late for that now.

I had a note through my door of my old address of a police enquiry, I phoned them as soon as and was told by the officer dealing with me i might be in trouble and she would need to see me but it wouldn't be until a week later as she was going on holiday, obviously I was in floods of tears completely unaware of what I'd done wrong, my partner came home and took me to the station as I was breaking down, the police lady took me in a room and told me they had cctv footage of me from tk maxx buying something but taking something else (not from their store) back and that they cannot resell it and I've basically committed fraud, again she said I would need to be interviewed on Sunday but I couldn't wait, I knew this was her last day of work so asked to be interviewed tonight which she has agreed, I know I've done wrong the first time it happened was by accident, I bought a fleece for my partner, took the tags off but as usual i figured I shouldn't have bought it as I cannot afford it so I took (what I thought was the same fleece) back to the shop for a refund but i was questioned as there were stains on it but they issued a refund anyway, wasn't until I got home I noticed I had taken the wrong fleece back, realising I could get a refund I did it again with a couple of tops, I was terrified doing it although I know there is no excuse for it, I then tried to return a purse which i had bought from tk maxx (just was an older one) and it was faulty but because they couldn't see the fault they wouldn't return it, I knew something was up then and vowed to myself never ever to do what I done again, well it's too late now, the police lady has told me I will be charged but just to be honest with her when I go for the interview, I have never been so petrified, I know I deserve what I get but does any one know what that might be? I'm scared I'm gona mess up what I say and they think I'm lying, I don't have a criminal record and wouldn't say boo to a ghost, this is killing me, please don't be too harsh with your comments I know I've done so wrong.