My saga continues
- looks like I will be putting a complaint into the FSO.
After a month of stalemate and their fraud team investigating
-even though I completed and asked for a visa dispute to go ahead, not fraud,
I finally spoke to a member of the fraud team last Thursday who said they had handled it by mistake therefore no visa dispute investigation had been actioned.
he then said he would pass the file to visa disputes for them to deal with and he didn't know if they would refund immediately or have to wait until after they had investigated.
Got a letter on Saturday from nationwide visa disputes saying "they had looked through the documentation and unable to initiate a dispute as the transactions appear to be valid".
Fuming I rang them this morning, armed with FSA/OFT etc guidelines, spoke to 3 people.
One of them from complaints (I asked him specif. if he was customer relations-he said yes).
He said their final answer is no dispute and happy to stand by their decision when I complain to the FSO.
Their "evidence" (which they are sending to me) is an online contract "proving" I owe them money/took out a loan.
My arguement to him was I did not approve those specific transactions to that company on that specific date as per FSA/OFT guidelines
- he was adamant that this did not matter-they have a loan agreement and that is their final answer.
They are putting it in writing so I can go to the FSO with my complaint and all their incompetencies.
Am I in the right still to pursue the visa dispute with the FSO?