We have had the second engineer round Wednesday and he has managed to get the boiler working, fantastic! Your correct they only pay the engineers a flat rate. The original engineer got it completely wrong estimating the job would be £800 and thats why they kept on refusing to do the job, this is so bad for the customer who just want the issue resolved. The issue was a small tube at the back of the boiler that contained a lead, which contained some water, he dried the tube and the boiler fired up. Homeserve as usual have not made any follow up call. I will not be taking these types of polices out again. ihateyes – You seem to know a lot about these types of complaints, is this from experience or did you work for these types of insurance companies? Thank you for your advise.

We had another one of their sub-contractors call us up today, to say they will be out to have a look at the boiler tomorrow. Homeserve did not update us that this would be the case. So again we had to contact Homeserve and apparently the original contractors do not want to continue with the case, for what ever reason, she was unsure. I'm now concerned that this second contractor will have a call out charge. Will this also be charged to my account?? If so, my claim just seems to be going onto call out charges and not to the repair of my boiler.

Homeservehave just called us back, which is the first time in a week. They have saidthat still no engineer has be assigned to the job, the lady had spoken to asenior manager to investigate in what was going on and they will now speak tothe original engineer their 3rd party. I asked if I could speak to this managerand was told "He does not talk to customers!" WHAT!? Still nofurther forward, lets see what happens on Monday. Will my boiler ever getrepaired?? Homeservejust do NOT communicate....very frustrating!

Our boilerstopped working 3 weeks ago!! We have insurance with Homeserve called"Home emergency" via Churchill insurance. We contacted Homeserve whosent out an engineer, and reported that the heater exchange needed to berepaired. Homeserve reported that the engineer also said the flu was not at thecorrect angle so the claim would be void as there had been water damage to theboiler although the engineer, inform us it was the heater exchange was thecause. We were advised by Homeserve the flu had to be resolved before theywould deal with the claim. There was no issue with the flu, pointing in thecorrect position, but we made sure to be on the safe side. We contacted themagain and they would now get an engineer to resolve the boiler. Homeserve wouldget there 3rd party engineer to call us back in 2 hours, but nothing. We calledback the next day they said we are still trying to find an enginner and wouldcall back, 2 days went by and no call back. The policy only covers up to £500and apparently the call out fee for the engineer was £150!! Now our policy willonly cover £350. Spoke to them last Tuesday to see what was going on and againthey still trying find an engineer, its now Saturday and had no communicationfrom them. Called again this morning and a manager will now call us back by13:00...lets see what happens. 3 weekswithout hot water, Homeserve constantly trying to get out having to pay for theclaim. No communication. Appalling service, don't just take my word for itGoogle "Homeserve complaints" there everywhere.