Well finally I have a result today, got my refund this morning. But I feel shiply need to make this process easier and clearer to do.

I accepted a bid from a Transport Provider who had good feedback up to that point. I then tried to make contact with him via email and telephone and got no replies. I then had to ask shiply how to request a cancellation for the shipment, as there is no link on there website to this. That took two attempts before they replied. I posted the cancellation request at approx 14.00hrs on 29 June and the email which I quote from XXXXX has been informed of the request and has been given 72 hours to respond by either:- a) accepting the cancellation; b) rejecting the cancellation and requesting a review by Shiply You can see an overview of the cancellation request at: link removed If no action is taken by XXXXX within 72 hours your request will be automatically accepted. Well the courier accepted the cancellation. from the website Reason given: User was unable to reach the Transport Provider after a reasonable period of time Cancellation Resolution Status: Cancellation Request Accepted by Transport Provider Available Action: None to be taken To me that meant on 4 July I should have seen something saying that I would get a refund I waited to the 5th and at 08.00hrs e-mailled asking for a refund of my monies paid. No response from them and no refund given. no they have had 4 clear working days to action my request. And all you get is an automated response to all emails or forms sent from their website. I did put in another bid and had no problems with that courier, its just shiply that are letting me down. Not sure if I would use them again, they need to be quick to sort out problems or people remember the bad things about them not the good things.

Robert As you company is unable to contact me through you own website and emails, requesting a refund for a cancelled delivery for no fault of mine. The ticket number is 49032. Will you sort it now. Neil