I had an exisiting car insurance policy with hastings, I was the main driver, my wife the named driver.
I wanted to purchase a car for me, so, phoned hastings and asked what the cost would be for my wife to be main driver/policyholder on the existing policy. was informed no additonal cost so went ahead and swopped over and PURCHASED a new car for me.
I chased proof of my NCB several times to use on the policy for the NEW car with a different insurer.
Was then told by hastings they couldn't relase my NCB because hastings were using it on my wifes policy, i was told i'd have to cancel the policy and take out a new policy for my wife £500 increase!!!!
bearing in mind i phoned hastings before i bought a new car, told them what i was doing and was told i had done everything correctly.
I want to cancel my policy with hastings as the mistakes were made at there end and i can get the policy in my wifes name far cheaper elsewhere even though i was lead to believe i had a policy in her name!! i did everything i should and this was confirmed when chasing up my NCB, the call centre operator asked if i was wanting to use the NCB elsewhere and i said yes...
Hastings want to charge me to leave and as i'm paying monthly will no doubt cost me a fortune when i have done nothing wrong!!
any help/advice appreciated