I also have this problem I received a letter today telling me the exact same thing that they can't renew my policy which I've found extremely suspitious as I only put a claim in for my dog ten days ago as he became really poorly and we found out he had diabetes and as you know this is s life long condition which he should of been covered for , my insurance is up for renewal next month who is gonna insure him now he only got this condition last month , it seems way to convenient that soon as they find out your pet has a life long condition they get rid of you as soon as your renewal is up how disgraceful is this insurance company any help on this would be great ..