astardust
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Everything posted by astardust
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It seems that NW are waiting for the next FSA/Ombudsman report to come out within the next month, and that is why they are delaying. They probably hope that a ruling will be made that only the difference between what NW charged and the actual cost (possibly to be set at £12) should be refunded. So the answer is - get your claims in NOW !
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Which Nationwide address are you putting on your letters and claims?
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How did you ensure that Nationwide would not close the account?
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My charges were only £20 and they obviously paid up without a fight. Thanks for advice and assistance.
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I sent the 'Letter before Action', giving them 14 days, on 15th June. I received the standard letter that they are dealing with my letter as quickly as possible and aim to resolve matters by 14th July. Should I wait or go ahead with the 'Final Letter before Action'?
