Hello, on the 12\05\15 i purchased a VAX vacuum cleaner from my local Argos store.
I set about cleaning yesterday to find that the brush roller had seized up, the drive belt was starting to melt, there was no suction whatsoever & it made a loud screeching noise when switched on.
I took it to the Argos store today with the intention of obtaining a refund, or credit note, as i had decided to buy a more expensive model.
I was told i must contact the manufacturer & that they would not refund......basically they did not want to know & the person i spoke to was arrogant & had a nasty habit of talking over my words.
Can anyone give advice on how to proceed?
Thank you.