Hi, I had made an order for a tracksuit fro myself on 9th of December 2013 from the website ManandManDirect, few days later I had received a slip through my door from Hermes that said that an item is behind the plant pot, however since I got home that night very late it wasn't there, either someone had taken it or they never delivered it, I had waited a few days for them to deliver it until I had fully realized that this parcel must have been the tracksuit that I had ordered and I decided to email their customer services. On 28th of December 2013 I wrote to them saying "Hi, I have ordered Zenit St. Petersburg tracksuit quite some time ago, its now pass christmas time and I still didn't get it. On 12th of December, few days after I purchased the tracksuit, when I got home in the evening I had discovered a note from Hermes delivery that said that they left some item behind the plant pot. I had checked and it wasnt there, nothing was there. I assumed it was some sort of mistake and I decided to wait with a hope of them trying to come back to give the delivery, however now it hit me that this item was a tracksuit although I never received. I find this situation quite hectic and I am outraged by this situation as it was a Christmas present and since I didn't receive it, I had to do more spending to buy a christmas present for that person. Please get back to me as soon as possible. Kind regards" Then on 28th of December I had received a reply from them saying "Hi Customer. Thanks for your email. Unfortunately we are unable to take the matter further as we advise if you do not get your parcel within 14 days of placing the order you must notify us so we are able to investigate. Kind regards" Then today, 30th of December I replied "I find this highly inappropriate since you do not say that anywhere, I can provide you with the slip they put through the door, I find this situation highly outrageous and I am even more angry that you say you cannot do anything with regards to it. I know that I have my customer rights, and since I had never received an item I purchased, it is entirely your fault. "The distance selling regulations say goods or services must be delivered or provided within 30 days of the date of your order or by the date you agreed. If not, you have the right to a full refund." as mentioned above, my goods hasn't actually been delivered to me so hence or therefore I am entitled to a full refund. I would like this query to be taken seriously." To which I had received a reply "Hi Customer Thanks for your email.Our Terms and Conditions clearly state that you need to notify us if you do not get the parcel within 14 days of placing the order. This then gives us the chance to investigate into the where abouts of the parcel.Your order was placed on 10.12.13 and you failed to notify us until 28.12.13, this is passed the 14 days we ask for customers to report the parcel undelivered.Your tracking states that your parcel was delivered to secure location in the porch. Kind regards" TO which my last reply today was "As I mentioned earlier all I got was a note slipped in by Hermes through the letterbox saying that the item is behind the plant pot which wasn't the case by the time I checked, I came in that day very late. In that case you contradict your terms and conditions stated in the email which I received from you on 9/12/13 as part of confirmation of my orderL "You should receive delivery within 5 days from placing your order. We deliver Monday to Saturday using local couriers who may ask you to sign for your parcel. If you are not in when we try to deliver your order, a card will be left giving details for you to be able to contact the courier to make arrangements for your delivery on an alternative date." Clearly, you haven't stood still by what is written in that email, as I wasn't home you was supposed to deliver the item on another occasion or leave a slip with contact detail on it rather than just leaving it somewhere. Please sort this out peacefully, it is your fault, and I expect a full refund or to get the item that I ordered from you.! Please help me what to do, I am quite outraged by all of this, I would really appreciate if you may help!

What should I do when they come today, it is 16:15 already, and they didn't turn up. Up to what time can they come? and the car was left on a driveway, what shall I do?, I'm really worried, my mum doesn't even drive at all!

I have a question, we have a car on our driveway, it does not belong to us but to our friends, and my mum doesnt even drive! Can they take this car by accident? And can they get into a garden if a door into a garden is locked?

Do you mean, local counsillor as an MP? And could you please give me an example of what I should write to the local councillor?! Im really worried and stressed to be dealing with that at the age of 15! Please help, as english is not my first language!

Baliffs have not been into our house yet, and today we've recieved a letter from them, it says: NOTICE PRIOR TO REMOVAL OF GOODS MAGISTRATES LIABILITY ORDER DATED 6 APR 2011 ARREARS OF: Council Tax(Harrow) DUE to L B of Harrow TOTAL OUTSTANDING: £1,220.89 As you have failed to respond to the letter hand delivered bu our baliff. The debt remains outstanding to above client. We have now assigned the Baliff and Removal Team to your file. They will reattend your premises on FRIDAY 17TH JUNE between 6am-9pm with the intention of levying and removing your goods for sale at public auction. GOODS MAY BE REMOVED IN YOUR ABSENCE If you wish to avoid this course please contact : _______ What shall I do, I won't be in at home on that day and the maximum me and my mum could pay is about £60 pound a month, and my mum is really scared because she is pregnant. What to do now, shall I call them?

Me and my mum have no status in the country at the moment, we are waiting for home office to deal with our case, so we have no right to be working in the UK at the moment, my mum is a single parent, and she is an artist she earns far less than a minimum wage in the UK, and we hardly have any food in our fridge and my mum can hardly pay for her bills. I am 15 yet - so I'm a minor and I have to deal with all of the problems because my mum doesn't speak English. I had another few questions for you, 1) we have few other people in our house that pay us rent, so that we'd be able to pay for the house rent, they live in a different rooms. SO if Baliffs breaks in, can he take their belongings? 2) My mum is an artist as well as her father and she has a lot paintings in her house that cost quite a lot of money, can baliffs take those? 3) What if we ask our friends to write a formal letter saying what things belong to them and that they just lent them to us. 4) what if someone but not the debtor opens the door, and my mum won't be at home? could you please explain what shall we do to protect ourselves. We visited MP and he said that he doesnt deal with these things. My mum was a subject of domestic violence as well as me when she was living with her husband. Also I found out that after a certain period of time baliffs pass the debt back to the council, how long would that take? Could you please answer these questions, because I'm really stressed, Im always shaky and worried, I want to protect my mum from bad things and as well Im in process of taking exams for GCSE, so Im not always at home!

The thing is, what we owe is for the last year, so that's probably the reason why the got bailiffs to take money from us. We have no right to recieve benefits because, we came from Russia, which is a non-eu country and in our visa it clearly states that we have no right on any benefits. We've recieved a first letter from bailiffs last week, saying that they were on our property but no one answered the door, and that we need to pay money otherwise, our possesions will be removed, that was the day when we payed £60 towards the account! On thursday this week, they came again, but we weren't at home, and I noticed that he was trying to get into the garden because I saw a big beam near the garden door which normally lies somewhere else! As well as that we have a lot of possesions in the house that do not belong to us, they belongto our friends who borrowed them to us for our use, so my mum worried about them too!

Hello, my mum have received a letter from Newlyn bailiffs saying that they have liability order to seize and distrain our possesions. My mum is a single parent and she has me(15 year old son) and at the moment she is pregnant with another child. Me and my mum owe around £1200 to council, and as soon as we received the letter, we've paid £60 to them. These may seem like a small money, but at the moment £60 for us seems like a fortune of money. My mum is worried about her paintings being collected by baliffs, she has a lot of painting that belong to her dad and they cost a lot of money! Me and my mum hardly have any food at home, and my mum does not have a job and she does not get any benefits and we have no right to get any benefits because we come from Russia! My mum does not speak English, so I act like an interpreter! It is very stressing for me too because the thoughts about baliffs are always on my mind. Could you please give advice what to do, because that is the first time it happened to us! Could you please give advice to us!

Hello, my name is Andrey, and my mum have received a letter from Newlyn bailiffs saying that they have liability order to seize and distrain our possesions. My mum is a single parent and she has me(15 year old son) and at the moment she is pregnant with another child. Me and my mum owe around £1200 to council, and as soon as we received the letter, we've paid £60 to them. These may seem like a small money, but at the moment £60 for us seems like a fortune of money. My mum is Artist, so she is worried about her paintings being collected by baliffs, she has a lot of painting that belong to her dad and they cost a lot of money! Me and my mum hardly have any food at home, and my mum does not have a job and she does not get any benefits and we have no right to get any benefits because we come from Russia! My mum does not speak English, so I act like an interpreter! It is very stressing for me too because the thoughts about baliffs are always on my mind. Could you please give advice what to do, because that is the first time it happened to us! Could you please give advice to us!