thanks so much

hi Jon I have had an absolute awful experience with the bright house bullies. It all started when i was 1 day late with a payment and got charged £12 and told i had to paythe week afters payment too. £24 went to £60! Because i had to pay £60 it made me short and since then i have been playing catch up and fall behind every few weeks. This is due to the huge charges and the fact i have to pay an extra week. I began getting 5-10 phone calls a day. I am in college and cannot answer my phone between 10 and 3 and have repeatedly told them this but they continue to call. One member of staff in particular took it upon herself to call me every hour on the hour and even called at 9:30 at night off her private mobile and in the process woke my baby up whom i had just got to sleep. When i answered the phone i said "are you allowed to call this time of night" and she said "i can call you at midnight if i want to love!" The next day i called the office to complain and they passed my account to someone else. The new member of staff took it upon herself to come to my house at 8am friday with a letter saying they were picking up my 3 goods on monday, I was inarrears by a whole £24! I then paid the £24 that day along with £12 charges and the next weeks payment. Today i got a phone call saying that if i dont pay £60 they will send 'balliffs' to my house on ,monday to 'force' entry to collect the 3 items. Can they do this? when setting up the agreement I was told i HAD TO take out the 'optional' insurance, OPTIONAL! Can i claim this back as i didnt want it? hharris

No they cant discuss it without your verbal or written permission

hi I have had an absolute awful experience with the bright house bullies. So much so that it is making me ill. It all started when i was 1 day late with a payment and got charged £12 and told i had to paythe week afters payment too. £24 went to £60! Because i had to pay £60 it made me short and since then i have been playing catch up and fall behind every few weeks. This is due to the huge charges and the fact i have to pay an extra week. I began getting 5-10 phone calls a day. I am in college and cannot answer my phone between 10 and 3 and have repeatedly told them this but they continue to call. One member of staff in particular took it upon herself to call me every hour on the hour and even called at 9:30 at night off her private mobile and in the process woke my baby up whom i had just got to sleep. When i answered the phone i said "are you allowed to call this time of night" and she said "i can call you at midnight if i want to love!" The next day i called the office to complain and they passed my account to someone else. The new member of staff took it upon herself to come to my house at 8am friday with a letter saying they were picking up my 3 goods on monday, I was inarrears by a whole £24! I then paid the £24 that day along with £12 charges and the next weeks payment. Today i got a phone call saying that if i dont pay £60 they will send 'balliffs' to my house on ,monday to 'force' entry to collect the 3 items. Can they do this? when setting up the agreement I was told i HAD TO take out the 'optional' insurance, OPTIONAL! Can i claim this back as i didnt want it? hharris

hi I have had an absolute awful experience with the bright house bullies. So much so that it is making me ill. It all started when i was 1 day late with a payment and got charged £12 and told i had to paythe week afters payment too. £24 went to £60! Because i had to pay £60 it made me short and since then i have been playing catch up and fall behind every few weeks. This is due to the huge charges and the fact i have to pay an extra week. I began getting 5-10 phone calls a day. I am in college and cannot answer my phone between 10 and 3 and have repeatedly told them this but they continue to call. One member of staff in particular took it upon herself to call me every hour on the hour and even called at 9:30 at night off her private mobile and in the process woke my baby up whom i had just got to sleep. When i answered the phone i said "are you allowed to call this time of night" and she said "i can call you at midnight if i want to love!" The next day i called the office to complain and they passed my account to someone else. The new member of staff took it upon herself to come to my house at 8am friday with a letter saying they were picking up my 3 goods on monday, I was inarrears by a whole £24! I then paid the £24 that day along with £12 charges and the next weeks payment. Today i got a phone call saying that if i dont pay £60 they will send 'balliffs' to my house on ,monday to 'force' entry to collect the 3 items. Can they do this? when setting up the agreement I was told i HAD TO take out the 'optional' insurance, OPTIONAL! Can i claim this back as i didnt want it? hharris

hi im a newby i hope im ding this right. i am having such awful trouble with brighthouse so much so it is making me ill. Really need some advise guys Thanks helen