It was at Charing Cross.

Hi Urbanite, I will remember the option of buying two new Reigate travelcards in the future. I spoke to the person at the ticket counter and the lady at the information counter and none of them advice to do so. They just asked me to write to Southern's customer services. Regards Sena

Hi Old-CodJA, Thanks for your advice. I kept a eye open for a ticket checker but I did not spot any on the train. On reaching London, I spoke to both the counter staff and the person at the information counter. None of them advised me to buy a completely new return ticket as suggested by Urbanite. Regards Sena

I was travelling with my wife to London from Reigate on Sunday. I wanted to buy 2 return tickets with London travel card for our day out in London. I reached the station the ticket office was closed, so I had to use the ticket machine outside the station to buy my tickets. The menu options is very confusing if you want to buy anything other than a return ticket for a single passenger. I queue was forming behind me and in my hurry I ended up with 2 single tickets to London. When I realised my error, I could do nothing to correct the error as the machine does not returns. I thought it would be easy for the ticket checker to correct. On the entire journey to London, we did not see a ticket checker. On reaching London, I went to the ticket counter and told the person in the counter what had happened. He said, he could not help me as the station in London is managed by a different company. Due to this problem, I had to buy 2 single return tickets and separate travel cards in London. I ended up spending £49.50 for the trip instead of £26.40. I wrote to Southern railways and I got a standard rejection letter stating “Under the ‘National Rail Conditions of Carriage’ it is the customer’s responsibility to check their tickets upon purchase before they depart. You are, however, able to amend your ticket, or apply for a refund at the station before you depart on your journey.” I called the call centre to reason with them that I would have loved to do so, but the ticket office was closed!!! The ticket machine is not sophisticated enough to issue refunds. The person over the phone was very rude and said it was my fault that I bought the wrong tickets in the first place. What can I do? Sen