Hello welcome I'm also new to the site and need help ASAP with bright house.
Here goes I have been a customer for around 5 years now spend ££££££ with them classed as a great customer well so I thought until I bought a 3 seater & 2 seater leather sofas when they were delivered you could see while in the packaging that when you sat on them there was no padding at the back of both sofas so when you sit down they make a bang noise. I rang the store straight away and was told not to worry open them up and use them until they get me another set. Well this has been going on since January ringing every week to be told there still out of stock. Well we had a new response today that they no longer make the sofas and I need to pick a new style out of there catalog great I thought until she told me it would be a new agreement and I'd loose all the money I'd paid since 3rd January 18 weeks at £15.10 = alot of money. There adamant that there is nothing they can do ??? Can you please help and advise on what I can do as I've done everything asked of and all they seem to do is let me down thanks
