I spoke to the catalogue companies and they said to me that they left it till a very long time. After the investigation, the neighbour has signed for the items and saying that I have taken the items from the neighbour when I havent. The neighbour sent a letter to the courier company saying I took the items when the neighbour does not know who I am anyway as I have never spoken to her in the area. Now the catalogue companies said to me to go the police and get a crime reference number.
I went to the local police station and all they said was that this is not a police matter. They registered my incident and henceforth, I was given an incident number which is with me and now I have sent an email to the Fraud And Security team i.e. the catalogue team stating the incident number and whats been said to me. I got a confirmation email saying we will respond back to you and the email is now with the Fraud team. Its been 10 days I have not had a phone call back and I will not be calling the 0844 number again and being on the phone for 30-40 minutes. I wasted £80 on landline bills to call this company again and again and I had no response whatsoever from this company so in this case, I would like to find out where things have gone wrong and why they have gone wrong.
I keep getting statements every month from January itself and a late payment charge is added every month. I have not paid anything and I have also closed the accounts. However, the amounts still stand up!