I do apologise. I didn't mean to start an argument when I posted. But it seems someone from British Gas is watching this site or maybe it was the several emails I posted off this week to high up BG officials, but, today I received not only a letter from BG but quite a few phone calls too. They are bending over backwards to try to sort this quickly. In short I would like to thank everyone that answered my post and I really appreciated knowing that someone was listening. Thank you all again it was very much appreciated.

Thanks for letting me say this. I run a small manufacturing business employing 5 people. I have been trying for nearly 2 years to change my electricity supplier from British Gas to E On. British Gas disallows. It has so far come up with 3 reasons not to allow it. 1) we owe them money 2) we didn't give them 28 days written notice 3) we contacted them to inform them another company was attempting to take over the supply and we didn't want them to. We have tried to get copy invoices for the alleged amount we owe but they won't send us a bill. We have documented proof (recorded delivery and fax receipts) to state we have given numerous written 28 days notice. We certainly did not tell them not to allow the supply to be switched. Last August someone from Face2Face called to my company and proceeded to disconnect our Electricity supply. We had no warning this was going to happen and he stated we would have received a court order. After he took out the meter he showed us a letter saying what he had done and why. This piece of paper was addressed to a business a few hundred yards down the street. We created holy heck but the man refused to put our meter back in even though our business was wrongly targeted. We were informed by British Gas that unless we paid the amount outstanding for that meter plus £350 disconnection fee we would not get our electricity supply re-instated. Although we had no bill for the amount and the bill was for another company we paid the bill just to get our supply back on. We lost over 2 weeks production waiting for them to do this and it cost us thousands of pounds in lost orders. We received a letter from consumer focus stating British Gas accepted that our meter was taken out by mistake and as a gesture of goodwill they gave us back the £350 disconnection fee!! Now they just ignore all letters from us. What else can I do? I have written to the complaints department, to the billing department requesting all the bills and to our supposed mediator at British Gas. It seems they all just ignore us. Please Help