Hi, Our house was flooded on the 21st December 2011 due to a burst pipe in the attic. We were both out at work at the time it happened so as you can imagine it ruined all of the house. We made a claim the following day with our insurance - NIG who assigned it to a loss adjuster called Crawfords. From the very start we have had issues with the way our claim has been handled. The loss adjuster didnt visit until the 19th January meaning that the house sat empty for 1 month with nothing happening. All the initial work i.e. taking up carpets, removing tiles etc was done by ourselves as they didnt have the time to deal with this. I have asked for storage for the remaining goods in the property on several occasions however this has never happened so likely other goods are now damaged. A contractor came to the house in January and went away to write his report on what work was required. This was sent to Crawfords over a month later. Crawfords are now querying this report as it quotes for extensive work in the back garden (the flood didn't damage the garden atall). In the mean time we are left again with nothing happening. We have supplied three of our own independent quotes for work and would be quite happy for one of these companies to be used instead to avoid further delays. I'm at a loss as to what action we can take to get this claim moving. I have contacted the FOS and they have made an initial complaint to NIG on my behalf however they have 8 weeks to respond. I have also complained directly to Crawfords who have apologised and offered £50.00 compensation. I have tried to advise them that im not interested in compensation I just need reassurances that this issue will be resolved. Any ideas on what to do next would be greatly appreciated!! Thanks Nina