Firstly, my apologies for not getting back sooner. I would like to thank everyone who contributed here and advise that after several letters explaining the situation and possible outcomes, the old landlord opted for the x2 settlement we requested. Thanks again.

May I ask for more assistance with the next step, filing the claim, if that is the way this goes?

Absolutely. I did not mention it until king12345 started up and then I got carried away. The original claim is as you mentioned, with essentially, no other motive other than that the law provides us with this opportunity.

They could potentially charge for storage? We would at least be able to have the items returned if this were the case. Otherwise, they still disposed of the items without informing. So now what?

The potential penalty of 1-3 times deposit are referred to as a penalty within the legislation aren't they? The penalty is there not to 'line my pockets' but to penalise the wrongdoer. The fact I stand to benefit is a by-product. Should they not be penalised in accordance with the law in case I gain from it? Incidentally, I'm not sure I mentioned this but they were aware of their need to protect the deposit as it was in the tenancy agreement so their claim of not knowing is false.

If the landlord is lawfully bound to protect the deposit and must pay a penalty for non-compliance to encourage future compliance, must it be of concern why the landlord is having compliance with the law forced upon him? Can I do the same with my car insurance? I'm not claiming to know anything in particular which is why I'm here asking for advice.

Started December 2011 and ran for 6 months.

You seem a little hostile to the situation. The level of preciousness of an item does not always have a direct bearing on whether you forget something or not. To forget is a somewhat human trait - are you saying you have never experienced such a thing? Do they not have a legal obligation to let us know that we've left some stuff behind before disposing of it then?

We stupidly left some items in the house without realising and they did not contact us despite knowing where we'd moved to. Having disposed of the items we are now hundreds of pounds out of pocket. As I understand it they have an obligation to make reasonable efforts to inform us before removing the items.

My other half has spoken to a solicitor and he's advised that after the initial assured shorthold tenancy ends it becomes a periodic tenancy which is another opportunity to become liable for not protecting the deposit. Anyone heard this before?

We originally sent a letter before action to which they replied with the proposed counter claim if we proceeded.

Other than very slow to repair things they have been ok. In my return letter I will ask them what they think I owe them.

We offered the x2 payment and the issue be closed with prejudice, waiving our right to revisit it at a later date. We would have kept our word but I don't know if we would legally able to waive that right in a binding manner, or whether we would always have retained it. Either way, we'll probably proceed with the claim. I believe the counter claim is nonsense. Perhaps we should ask for the receipts of the cleaning costs. We have never been approached for anything and received the full deposit back so does that not show they were originally happy that nothing was owed? Counter claiming like this sounds like it's an attempt to mitigate costs.

Thank you for the quick reply.

I'd like some advice please, if I may. My other half has sent a letter to our previous landlord asking for 2x the deposit amount as they did not protect the deposit. They have acknowledged that they did not protect the deposit. They claim that as a goodwill gesture, and because "you were clear you needed the full amount to purchase your new house", they did not deduct for repairs, redecoration and a deep clean, which they claim was needed over and above wear and tear. They also claim there were outstanding utility bills. Initial thoughts please?

Good point, I'll use someone else.

Things seem to be getting more complicated. Does it have to be an authorised repairer? Can't it be assumed a trader making a living repairing TVs is sufficiently capable of doing a good job?

I see what you mean. I will be taking it back to the original repairer so if they have a record of what they did the first time and it turns out to be the same issue, would that be a negative thing for my case, or positive? Could I not argue that if something is consistently causing a malfunction, then it is not really fit for purpose? Would it matter that I had it repaired already if it fails in the same way again? Would they weight it on the balance of probability or would I have to categorically prove that the original repair was not sub-par?

Is it possible the report could conclude it was not a manufacturing fault? What I mean by that, is that it has not been used excessively or inappropriately, so if anything has developed a fault, it must necessarily be a manufacturing fault. Have I answered my own question?

They have replied asking for me to get a report from an independent repairer. They say if it shows that it's a manufacturing issue they will proceed to the next step. I didn't have my wits about me at the time as he was disarmingly pleasant about everything.

Thank you. I have contacted their customer services email.

Hi I bought a TV in October of 2012 and it developed a fault after just over 24 months. I emailed LG because on their site it says they guarantee TVs for that 24 months but they said it was just out of time. I ended up paying about £150 to get it repaired on the high street but after a month or so one of the two symptoms reappeared. It started exhibiting the symptom very infrequently but is now getting worse. The date of repair was some time in March or April I think, and we've never taken it back to get it looked at again. Can I go back to Currys/PCWorld with durability claims under the SOGA? I should mention that the primary issue is that the screen goes black until the TV is power cycled. Sound continues ok.

Thank you for your input. I'm feeling uncertain. I am tempted to reply saying they are still too late to pursue the keeper under POFA because I didn't receive the NTK. Is it still valid to contend it on the grounds of GPEOL at POPLA?

I have received the following after informing them they are out of time and having not sent me the original NTK. What is the strategy now?

Would it suffice to reply back saying they are out of time?