Thanks BANK FODDER Am currently in the process of gathering all the details, I have misplaced some of the letters but still hold most of the important stuff. I was thinking about requesting a SAR but I really do not want to pay out more money. However if requesting a SAR will provide the proof that there has never been a contract in place then I will definitely get it sent. I wanted to take Phones 4 U, Orange and Arrow Global to court together for being in breach of the following: DPA Act 1998 Protection Harassment Act 1997 and Administration of Justice Act 1970 Fraud Act 2006 Theft Act 1968 - Section 21 OFT’s Debt Collecting Guidelines July 2003 (Updated April 2008) The Consumer Protection From Unfair Trading Regulations 2008 (CPUTR) If it is even possible and am sure there's more laws they have broken but I can’t think right now. I really don't know how to start the court proceedings and i know it will cost me a lot of money but if I can sue them for a good amount then am willing to battle to the end till they feel the pain they have put me through. I will keep you guys posted, am going to have look at writing up the SAR request and look into the court proceedings. Any example letters from you guys would be great, thanks in advance for all the help.

Hi guys, I really need you help on this one, please take the time to read my story and sorry in advance for the long story.. This all started 6 years back when i visited one of the Phones 4 U store's in Birmingham. I was interested in purchasing a contract and as such had Phones 4 U to apply a credit check to my bank to find out whether i was eligible for a mobile contract. I NEVER purchased and neither did I agree to any contract or any sale of any products with the company. I was reassured and advised by the manager of Phones 4 U that my details would be cleared from their systems and i do not have to worry about having my details being stored. Stay with me guys...this is where it gets worse At that time i was studying away from home in Birmingham and had no idea what I was about to find out. A couple months later when I came back home back to Wales where I live for the holidays, checking through all my letters and bank statements I found out that i was being billed for a mobile contract with Orange. Straight away I realized that Phones 4 U had set up an account under my details illegally with Orange from that credit check. I contacted my bank and found out that a direct debit was set up which I obviously never signed or agreed to at any point and was billed for up to two months for the fraudulent set up of the line rental. I had the direct debit immediately cancelled and i contatced Phones 4 U in frsutration as Orange would not speak to me even though this account was set up fraudulently under my name.. So after my contact with Phones 4 U due to their useless customer services I went back to the store and confronted them and at first point they tried to ignore my dispute. The manager recognized me and such apologized for the problem and clearly confirmed it was their mistake and error in setting this account. they made several requests to Orange to have this account terminated and which they stated it was set up in error. I have all their internal email correspondence with orange where they have tried to have this account disconnected. the manager reassured me for the second time, on this occasion guaranteeing that my details have been fully corrected and that the account has been cancelled and I would be refunded for the charges unlawfully made to my bank. Never did that happen and soon with a busy life I started forgetting about the situation. Then a year later i was getting debt collectors visiting my house and letters from debt collection agencies (more than one company) who were apparently instructed by Orange to recover a debt of 70gbp which was allegedly outstanding for the account (which Phones 4 U promised me that it had been fully resolved). Very p***** off from that moment as now my details were being shared and passed around. Things got even worse as a couple of months later I started getting harassed by Arrow Global, Fredrickson International Limited and Bryan Carter and so many other associates of theirs and not forgetting the other 100 companies who have harassed me before them. I have made so many complaints to these company's and even tried contacting Phones 4 U again who were investigating the matter once more. Another year has passed and up to date I have wasted so much time and money trying to fix an error that is not my fault and a debt that i do not owe. I am going through so much because of these companies are doing anything to fully resolve this problem. Orange has made no attempt to respond back to my letters and Arrow Global are just plain stupid. I have written so many request to them to prove their claim by providing an orriginal true copy of the signed agreement of the account and the debt they believe is owed but they ignore all the laws they are breaking and continue their harassment. They have made my life even worse as they have also had a Default addded to my credit file and this has been affecting my financial status for the pas 6 years. I have tried contacting CISAS and even ICO to report this but they are just as useless and don't really seem to care. CISAS never replied and ICO told me to write a final letter to both Phones 4 U and Orange. its been almost another month and Orange have ignored my letter but Phones 4 U replied saying that they are not able to get in touch with Orange and are in the process of dealing with this matter. Phones 4 U are just pathetic with their resolution process the customer service is so bad i really cannot understand how these companies are allowed to stay in operation. This problem has been dragging now for almost 6 years, am now at a position where i am just lost with all hope and cannot deal with this any more. I am so stressed out and Orange still owe me a total of 72.34GBP of my money for the charges they made on 2 occasions illegally and I want to take all the 3 the companies to court for all the problems they have caused and sue them for every penny. :-x:-x Any help would be greatly appreciated guys and thanks in advance!

Also guys ive just managed to get these details of the net on orange - Mr Bernard Ghillebaert Executive Vice President Orange UK 50 George Street London W1U 7DZ i am looking to write to him regarding this matter and wondering is there a specific way i can write the complaint? also does anyone know the contact details phones 4u's Vice executive? thank you

hi guys thanks for your replies should i ask for anything else such as proof of delivery etc? also with carter solicitors should i write to them also? as they have no right to put any form of debt against me without the correct knowledge, proof or evidence? thank you

hi scott thank you

Hi Guys im a newbie so you will have to pardon me if im in the wrong place but i really need help as im being harrased by debt collectors of a debt i do not owe which also could be a case of fraud. il start from the very beginning.... I have been continuously harassed by debt collection services for several years. Each debt collection services have claimed amounts as much as £450 owed by me. Most recent claims are by Fredrickson International Ltd, Arrow Global Guernsey Ltd and Bryan Carter Solicitors LLP claims the amount of £70 - £150 of debt owed by me. They claim my debt is originally to Orange for a mobile contract. This started when I went into a Phones4u store (in one of the Birmingham stores) in October 2006 to purchase a mobile contract. I was being pushed into buying a contract and the sales advisors carried out a credit check to my Bank Account to see if I was applicable to purchasing a contract with them. With the credit check passed they set me up for a contract and had me sign two Direct Debit authorisation forms. At this stage I denied the contract sale and did not want to go ahead with the purchase also the manager of Phones4U "Richard Andrews" advised me that due to my signature not matching identically to my Debit card the contract cannot be issued. Richard Andrews stated that my information would be erased etc. then 3 months later I received calls from my home address in Swansea that I was receiving letters from Orange, my parents forwarded the letters to me as I was unaware of this happening as during this time I was studying in Birmingham away from home . Once I received the Orange letters from my parents I realised that these letters were account statements for a mobile contract set up with my details. Therefore I checked my bank statements and realised that Orange was direct debiting charges from my bank account and had been for over 3 months which then I immediately requested the bank to cancel my direct debit. Furthermore with this in mind I immediately contacted the manager Richard Andrews whom apologised for the error and stated that it a connection error was made as their systems automatically processed the information. I was advised and updated by the manager from Phones4u that the issue was being dealt with and which I was also compensated for my financial losses by Phones4u. With this in mind I thought the problem was resolved until a couple of years later I started receiving letters and calls at my home address from many debt collection services which I kept repeating about this case to. Now Fredrickson International Ltd have been continuously harassing me claiming I owe this debt which is clearly has come to my recent knowledge that this may also be a case of fraud against me committedby Phones4u. I have requested for proof and evidence of signed delivery of any phones or contracts also proof of any documents that I have signed etc, but these debt collectors along with Orange cannot provide with no such evidence and cannot even find an address which the contract was delivered to or documents of any kind to state that a contract was given over the counter at Phones4u to me (which oviously did not happen as i did not sign the contract document neither did i purchase anything). Also looking there is no call usages on the Orange account statements which I believe in my case proofs the contract was not used as the minutes and text were rolled over each month (but Orange stated the the sim was acitivated and used when clearly the statement show different). But these Debt collectors still state and claim a debt is owed by me. I also hold info which phones4u have provided me with such as email conversation with Orange stating that the contract was connected in Error. So please if someone can help me regarding this matter ASAP I have am trying to write to Watchdog but dont know how to. Thanks and much appreciated in advance guys