Thanks for all your help. We have decided to ignore RLP as we have already written to them twice (in June and July 2011) asking for a breakdown and they have ignored our request. Will keep you updated with what happens next.

Thanks for all your replies. You are all so very helpful. If it was the store offering a full and final settlement then I think we would consider paying this, to put an end to this matter. But reading all the threads and all your comments about RLP I am not sure that they wouldn't come back for more, so we have decided not pay this amount to them. Do you think we should just ignore the letter, or should we reply declining their offer?

Hi Guys It looks like JBDR have returned this back to RLP... We never recieved a copy of their complaints proceedure or/& an undertaking that they will cease the demands but now we have a letter from RLP stating that it is a final attempt to settle this case pursuant to Part 36 Civil procedure Rules. They have said their client is willing to accept £..... (around a third of what they orginally demanded) in full and final settlement of the claim, including interst any set off, or counterclaim. The offer is open for 21 days from the service of the letter. Because this is a case of employee theft, do you think he should pay it? And if he did would this be an end to it all, as this has been going on for over a year now! Thanking you in advance for all your replies.

Will do

Thanks for your prompt replies. honeybee13 -That was it, except for the amount owed and their reference numbers. MARTIN3030 - Thanks for your advice. No I didn't think to asked for a copy of the complaints procedure. I will definitely send the letter you suggest though.

Well the phone calls have stopped But we have now received another letter from JBDR today, this time though it only says The balance outstanding to our client is show above To contact us please telephone xxx xxx xxxx Obviously due to advise we have previously received from people on here we will not be contacting them by phone, but should we contact them by letter or just ignore?

Thanks for the link dx100uk, I have read it all though I don't understand it all, it does sound like good news! I wonder how it will affect the cases they have passed on to JBDR. We have no sent the telephone harrassment letter to JBDR by recorded delivery so I am hoping the phone calls will stop very soon.

Foolishly I didn't recommend to my son to write a harrassment letter to JBDR as the calls stopped for a while but they started up again a few days ago. I have now have Caller ID so we don't answer them but let them go to answerphone. Tomorrow we are going to send a telephone harrassment letter by recorded delivery to them and then hopefully the calls will stop.

Thanks for your replies andydd, dx100uk, Martin3030. Unfortunately my telephone provider doesn't offer number barring, they can only offer to change my number (which I don't really want to do if I can help it). They are now ringing everyday (unfortunately I don't have caller ID so I can just ignore the calls) and it is now getting beyond a joke. Is it worth sending off a phone harrassment letter or will they just ignore it and continue to harrass me to give them my son's mobile number or get my son to call them? Or should I just change my number and be done with it?

Today - I recieved a call asking for my son, and when I said he wasn't here they asked for his mobile number. I then became suspicious and when I asked who was calling they said it was a company called JBDR and they were ringing about his account. The caller became very shirty with me when I asked who JBDR was and he said I was asking him to break the data protection law. I told him if he wasn't prepared to give me the name of the company, I was not prepared to give him my son's mobile number. He then asked me to get my son to ring him back and I said I would pass his number on. He said my son had to phone him back before 5:30pm today and when I said that would not be possible, he accused me of lying to him and shouting at him. He was really aggressive to me and it was then it clicked with me that it was the debt recovery firm that my son been contacted by last month. He then told me he would be escalating the account and put the phone down on me. What do you think he meant by 'escalating the account' ? And is there anyway I can stop them ringing my house.

Thank you honeybee13, dx100uk, MARTIN3030, Sidewinder & 2Grumpy for your quick responses and all your advice We have drafted a response just denying any liabitity to them or their clients and requesting a full and precise breakdown and justification of the amount. We are going to send it recorded delivery tomorrow. As requested in MARTIN3030's other thread I will keep you updated if we recieve a response.

7 months on from my last post .................. After hearing nothing from RLP since I last posted. Today my son has received a letter dated 14th March 2012 from JB Debt Recovery in Glasgow. So again I am asking for some more advice on what we should do ... The letter states ..... Our clients have instructed us to collect payment for the above outstanding claim as you have ignored all previous corresponsdence. Sould we not hear from you within 7 days of receipt of this lette, then our client will have no alternative than to consider legal action. A successful legal action could result in court fees and legal costs being added to the amount due plus interest. Such action could also affect your ability to obtain credit. We there require the immediate settlement of this claim. All payments must be sent ot JB Debt Reovery at the above address. Contact us immediately on the telephone number 0871 ........ etc This is the 1st letter he has received from JB Debt Recovery, so we haven't ignored all previous correspondence from them or in fact RLP, so that is untrue. I've told my son not to do anything until I had asked you what you all think .... as you gave us such good advice last time. Should I send the same letter to JD Debt Recovery as I did to RLP or not? This is what I sent on 28/07/11 to RLP. I deny any liability to yourselves or any company that you represent. Please provide a full Breakdown and justification of the amount that you are claiming. In the event that you do choose to litigate, please be advised that I will be requesting disclosure under the Civil Procedure Rules. Do you think this is sufficent to start with? Thanks in advance for all your replies and advice

Thanks 2Grumpy ..... A copy of our 1st letter (with the date changed) sent 2nd class with a certificate of posting obtained.....

Thanks MrShed, dx100uk, 2Grumpy & Sidewinder for all your advice... I will get him to send the same letter again with the dates changed and make sure he sends it recorded delivery so we have proof they recieved it if they do go to Court...

dx Do you agree with MrShed that my son should keep asking them for a full breakdown or just ignore anymore letters from them?