I have no doubt that you work for the AA are therefore are biased or perhaps paid to try to counter complaints about the AA. Do you really think that I would post a complaint here unless I had tried to get the AA to apologise for their awful service. I could refer you to my letter dated 13 January 2011 in which I complained about it taking two and a half hours to get to me in my broken down vehicle. I could then refer you to an unsigned anonymous letter from someone at the AA, dated 26 January saying that there would be an investigation. I could then refer you to a letter from me to the AA dated 07 February asking when I might hear from the AA. I then received a letter from the AA, dated 16 February claiming that a letter had been sent to me on 31 January. How amazing that I did not receive that letter. The letter allegedly dated 16 January might have crossed in the post with my letter dated 17 February 2011 - or it might just have been backdated to make things look better. My letter dated 17 February was addressed to Mr Strong. No reply. So while you claim that the AA welcomes feedback - good or bad - it does absolutely nothing about the bad feedback - except to try to blame others. The awful service given by the AA is made worse by the awful attitude that the AA has to its failures. Enough said - let others draw their own conclusions. Hi there, I work for the AA and the experiences given in this thread certainly do not sound typical of our usual high standards. We welcome feedback, both the good and the bad, and if anyone would like to discuss this with us, please call the AA's Member Relations team on 0845 607 6727.

I have to say I have been amazed at just how bad the AA is. They provided me with very very poor service. In response to my complaint they sent an anonymous unsigned letter (eventually) another reply mysteriously dated the same day as my complaint of some time earlier, another letter saying that were sorry that I hadn't received an earlier reply (was it ever sent). Then they said it was all Saga's fault. (Saga and the AA are linked). The AA really does not seem to care about its customers and seems to be very smug about how good (they claim!) they are! Awful!