A google search found me on this thread. We have just received an invoice today for £859 for a returned 55 plate c class coupe. We had the vehicle for 3 years and, as far as we were concerned, was handed back in a condition commensurate with its age and mileage. The breakdown states the vehicle needs a new front and rear bumper at £250 each - utter nonsense. As others have stated, the enclosed photographs don't even show any marks. We are happy to pay for scuffed alloys, but like the OP, I am not prepared to pay to return the vehicle to showroom condition. My husband will be making a phone call to them first thing in the morning, but after reading these posts, I don't hold out much hope. I am baffled that they will not let you re-inspect the vehicle - surely this is against your rights as a consumer? These photos could be from any car and the marks could have happened in transit. As far as I'm concerned they can take a flying **** to themselves if they think they're getting £859 out of me, but my husband is concerned it could affect our credit rating so I suspect we'll be out of pocket. But not before I've taken legal advice, contacted the papers, Watchdog and staged a one woman demonstration outside their showroom.