BG Homecare....dont touch it. They claim they will fix you boiler parts and labour free. They came to me and told me that I need a new heat exchanger...then in the next sentance said it will be charged at an additional £150.00!!......On the basis that I live in a hard water area and the BG Terms and Conditions state that parts and labour are not included in hard water areas because of issues concerning scale build up. For christs sakes....The whole of the South East is a hard water area...every area is prone to scale build up!!!! So, this means if you call them out for any reason all they have to say is...."Sorry you live in a hard water area you are not covered" therefore the homecare service is not worth the paper its printed on

BG Homecare....dont touch it. They claim they will fix you boiler parts and labour free. They came to me and told me that I need a new heat exchanger...then in the next sentance said it will be charged at an additional £150.00!!......On the basis that I live in a hard water area and the BG Terms and Conditions state that parts and labour are not included in hard water areas because of issues concerning scale build up. For christs sakes....The whole of the South East is a hard water area...every area is prone to scale build up!!!! So, this means if you call them out for any reason all they have to say is...."Sorry you live in a hard water area you are not covered" therefore the homecare service is not worth the paper its printed on

BG Homecare....dont touch it. They claim they will fix you boiler parts and labour free. They came to me and told me that I need a new heat exchanger...then in the next sentance said it will be charged at an additional £150.00!!......On the basis that I live in a hard water area and the BG Terms and Conditions state that parts and labour are not included in hard water areas because of issues concerning scale build up. For christs sakes....The whole of the South East is a hard water area...every area is prone to scale build up!!!! So, this means if you call them out for any reason all they have to say is...."Sorry you live in a hard water area you are not covered" therefore the homecare service is not worth the paper its printed on.