Hi all, I'm really at a loss as to what my rights are...I will try and keep it brief,
My Samsung Galaxy s6 developed an issue with the battery,
i contacted samsung customer service who arranged for UPS to collect it and take it to a company called ANOVO,
this company messed about for two weeks telling me they couldnt get 3 parts they needed,
I asked to make an official complaint,
I was told that the following day someone would call me back,
they never called backs
I called samsung,
who then hit me with the news that ANOVO had just declared my phone was now beyond economical repair due the water damage(just want to say here that is bull poop).
The following day my phone turned up at a local store for collection.
Now I am gutted as the phone screen is smashed in pieces.
I phone samsung and report this,
they then say it must be damage in transit
d they will get back to me with wah to happen next
The following morning UPS turn up and ask my wife for the phone,
they took it away
after a few weeks of me pestering samsung I am told that I don't have a claim because there is no sign of damage to the packaging (BUT) I have the original packing still,
they never asked my wife for it when then turned up.
I asked samsung to relay this info to them,
which samsung did
but UPS said I've no claim because the case has been going on too long.
OK so that's it so far, can anyone help please?.