Hi Had a phone call from Vodafone on behalf of CEO office had a satisfied result they have sent me a sure signal box and £70 credit for my troubles. Just hope in future upgrades chat/telephone will record and note agreements when upgrading. Thanks to the above who have helped and read my posts.

"Thank you for your call to Rucinder at Vodafone. I'd like to confirm that we've agreed the following upgrade on your mobile number 111 You've chosen a SIM-Only agreement. The bundle you've chosen is a 20GB Red Value (Winter Sale) Sim plan, which includes Unlimited minutes, Unlimited texts and 20GB data at a cost of £22.2 per month including VAT. for a minimum of 12 months. You can keep track of your usage, billing and check out all terms & conditions on your Vodafone App (available through the Google Play store) and online at vodafone.co.uk/myaccount Thank you for staying with Vodafone." They have now put me on a higher price plan which I never chose. Thanks will wait and see what they do.

The irony !! At the start of this post I requested a PAC code which I received and then they cut my line I couldn't of even got to use it due to you need to have an active line so you can be transferred to another network provider. Try twitter option I think.

Well I'm a sucker for punishment proceeded to vodafone upgrades team this morning was promised on the iPhone sim only tariff on £15 which is unlimited texts&minutes 5gb data plus an extra 2gb so 7gb data a month and a sure signal device for foc. Was promised a text from the lady about the confirmation of upgrade. Rang in my brek at work no sure signal box again told customer service to listen in to our conversation this morning and was promised a £69 credit onto my account. I have not even mentioned yet the extra 2gb data I was offered on top of the 5gb plan so will have to chase this up again also. Do vodafone attempt to lasso customers with deals that ain't ? My mobile no ends in 111 if the Vodafone team wants to resolve my issues.

Well rang up this morning and they have restored my line. They said they will compensate me £1.97 for the privilege.

Update: It is 0155 hrs still no service on my mobile

I have been a voda customer for many years I decided to switch to a sim only iPhone plan around 2 weeks ago was promised along with unlimited calls & texts and 8gb data with additional sure signal box extra 2gb roaming data at no extra charge. Rang a few days chasing up my sure signal box was there one? No! Apparently no record at all including the 2gb roaming data I was promised. 2nd time I was promised this again along with extra credit of £60 to my account for my trouble Chased it up today this morning nothing on my notes again about the deal but they said they have sent out my sure signal box but I have not received it. Trying to explain all this again but no resolution. I have asked for my Pac code was sent a text and email of my pac code and shortly after I had my line cut. I have been without service all day tried their online chat who promised will get my line restored in 30 mins as from this morning but no service. I have shortly Just got back from customer services had to call off my landline from home after work who have now said will take till midnight to restore my line. Totally gutted and disheartened of the level of service from a well known global brand Vodafone.

Ok thanks for the input

ps is this the right area for thread? Thanks

Update I've phoned Panasonic Customer Services today they said they received the engineers reports and pics and agree with the engineer that the Ethernet port was ripped off not good news.

Panasonics 6 year guarantee just covers faults and failures no accident cover mentioned.

The guys at the repair centre have had a look at it tv was on the wall and wasn't removed till then, so it all depends on there version of force then!

Well it was the body of the socket that was loose I've emailed Panasonic and told them I'm not very happy the engineer told me if it was Samsung or LG they would of repaired it no problem, so why are Panasonic being so finicky?

Hi, I purchased a Panasonic TV in March 2015 with a 6 Year Warranty, We decided to move the TV and unplugged the Ethernet plug as I pulled it out the whole Ethernet socket had become detached. I did not use any excessive force, I rang Panasonic who contacted their repair agents the regional repair centre in Birmingham which the engineer said it wont be covered as it was pulled out. I emailed Panasonic who retrieved the report from the engineer which said I had ripped out the Ethernet plug so Panasonic will not repair. I believe The Ethernet port was faulty and should be repaired under Panasonic's warranty I hope someone on this forum can help my predicament.

At the end of November 2015 I have upgraded my phone to a 12 month new contract to an iPhone 6s 64gb which the upgrade normal price is £279 I did this via Vodafone online chat as a customer with Vodafone for many years the deal was £150 credited back to my account. I then rang Vodafone customer services up to make sure the deal went as discussed but turns out that this is not the case and 6 weeks on I'm still trying to get this resolved to add further stress Vodafone has charged me £79 on top of the £279 original upgrade price to £358 all this before Christmas. I had rang Vodafone numerous times and had this matter escalated to a manager but no resolution in sight.

Warranty Directs main selling point is that they cover wear & tear items

I have a 11 year old cayenne which had an engine oil leak from the timing chain gasket this was diagnosed by my local Porsche specialist in Birmingham who has over 20 years experience, to have this repaired this would involve taking out the engine which under the policy this should be covered. Photos were sent from the garage which showed the leak from that area. Warranty Direct sent the garage an email saying that the supervisor was not certain that the leak was coming from there and wanted me to stump up the cash to strip the engine out even though the Porsche specialist had already located the cause of the oil leak. The adverts on the tv seems to make it simple. I am really appalled that they would want me to stump up the cash they really need to inform their customers first of this process when taking a policy out with them instead of hiding behind t&c's. I am surprised this hasn't been on BBC's watchdog as this seems quite a occurring theme with other policy holders. Anyone with any suggestions and help will be pleased to listen. The policy I have is the extra care policy which can be viewed on their website.

Hopefully I have made some progress as I have been in-store curry's Wednesbury where I have told them of the above situation firstly they tried to exchange the TV for the same equivalent price I had Paid which didnt work as the 63" Samsung tv has been discontinued and replaced by the 64". Which is more money and I had explained that under whateverhappens it should be replaced be equivalent or better specification so I was told I would be issued vouchers for an 64" spec TV which is nearest match in a few days time. Will keep you posted.

I have purchased a Samsung TV from curry's on 26/01/11 with extra Whateverhappens Club cover in that time the TV has had a few faults the most recent one is that the TV was sent for repair on the 9th Aug 2011 I had rung up their customer services on 06/09/11 stating that the TV was over the 28 Day period and I would like to request a replacement TV. I was told to call back within 48hrs if not contacted with a voucher code. I had called today and was put through the "write off team" where I was told I had to wait a further 7-10 Days for a response, I asked to speak to a team leader where I was told I would receive a call back within 24hrs. I believe that they are deliberately trying to wriggle out of their contract in order to try to return the repaired TV back to me over their 28 days policy period. Any advice Guidance given how to pursue Thanks.

Hi, Thanks for the welcome. I appreciate that somebody can give me a lift, but I have contacted customer services due to the fact that I have been given replacement voucher the TV I have seen at Currys on line is a Sony bravia KDL-60EX703U at £2499, whilst the same TV at Comet online is £1999, when I rang up to enquire the sales guy on the telephone was happy to price match it but when I said I have the voucher code he said he cannot use voucher code on the telephone and can only be used instore. Furthermore he said that due to the fact I have a voucher code he cannnot use pricematch promise. I see that if i was a paying customer eg credit card etc they will honour the pricematch but as I have a voucher code I am being penalised. I have also seen the TV at a local electrical store for £1840 inc 5 years sony guarantee, they also have a local store so earlier I had sent a relative down to currys/pc world and they said they will not honor the pricematch as I have a voucher but would if I was paying cash/card etc. I am not being treated as normal customer even though they were happy to take my cash for the TV in the first place.

Dear sir/madam, I have been issued with a voucher code for £2499 for a replacement TV, as It came back from repair the TV was damaged. I feel that the fact that I cannot use the voucher online or over the phone to purchase another TV I am being penalised as I am told I can use only in currys or pc world store, due to the fact I dont drive and also registered disabled and due to the TV was damaged through to no fault of my own. I hope you can resolve this issue.