Victory, and many thanks for all your advice. Received this from Tom Alexander's office today... Dear....., Thank you for responding to my email. I have now located your account details and investigated the issues you have raised. You requested to disconnect your agreement via an email on the 12 September 2009. The email operator who received the email called to confirm they were advised you were not available and stated that you should call 150 to set the disconnection. No call was received. Your account was eventually disconnected on the 12 January 2010 the charges incurred were for the interim Service Plan charges. Please accept my apologies for the length of time taken to get to the bottom of your issue. I have credited the account in full brought the account back from the agency and completed a credit referral form requesting your credit file be updated. Thank you for your patience in this matter, I trust my actions have gone someway to restore your faith in Orange. If you would like to speak to me please call 0870 8700862 between the hours of 09:00 and 17:30 Tuesday to Thursday. Yours sincerely Pauline Roberts Executive Office c.c. Tom Alexander, Chief Executive Officer UK

Thanks for your replies. To harrassed senior, after nearly a year of harrasment from the three DCAs I would rather have no credit rating than pay the money Orange are claiming I owe them. Having never been in this position before, why don't they do as I ask and take me to court? I really do not understand. All I want is a chance to put my case, because the DCAs just don't seem to take any notice of anything I say in my defence. Moorcroft just said it was my word against Orange. To Bazooka Boo. I am going to follow your recommendation to the letter. Thanks very much for the advice.

I purchased a phone on an 18 month contract from orange in April 2008. In September 2009 I decided I wanted to cancel the contract after the 18 month period was up and sent an e-mail and covering letter by post to this effect. I also cancelled the direct debit after the final payment was taken from my bank account. The phone was not used after the date I sent the cancellation e-mail and letter. I heard nothing from Orange and considered the contract closed and all was ok. Then in early January 2010 I received a letter from Orange stating that my account was in default and that I owed £60.74 in airtime. I immediately phoned Orange who said they had received my e-mail but an operator had tried to contact me but I was unavailable and a message was left to phone their help desk. There was no message left on my land line, and as I was not using the mobile phone no message was seen. No letter was received either. The operator asked for a payment of the £60.74 which I refused. Since then I have received many letters and phone calls from debt agencies, firstly from Moorcroft then DLC and now the latest is Scotcall. All have asked for the payment and which I have refused. Threats of court action, doorstep collectors etc have followed. I have told Moorcroft and Scotcall that I want them to take me to court as I dispute the debt, but nothing has happened yet. Now the final straw. I tried to purchase a computer yesterday on a buy now pay later finance option but was refused finance for the first time ever in my 64 year life. I went to creditexpert and got a credit report and lo and behold there is one default among the 17 listed and it's Orange. This was added in June of this year. So although I am disputing the debt, Orange are allowed to trash my otherwise perfect credit rating. What can I do now? Any help would be great.

I purchased a phone on an 18 month contract from Orange in April 2008. In September 2009 I decided I wanted to cancel the contract after the 18 month period was up and sent an e-mail and covering letter by post to this effect. I also cancelled the direct debit after the final payment was taken from my bank account. The phone was not used after the date I sent the cancellation e-mail and letter. I heard nothing from Orange and considered the contract closed and all was ok. Then in early January 2010 I received a letter from Orange stating that my account was in default and that I owed £60.74 in airtime. I immediately phoned Orange who said they had received my e-mail but an operator had tried to contact me but I was unavailable and a message was left to phone their help desk. There was no message left on my land line, and as I was not using the mobile phone no message was seen. No letter was received either. The operator asked for a payment of the £60.74 which I refused. Since then I have received many letters and phone calls from debt agencies, firstly from Moorcroft then DLC and now the latest is Scotcall. All have asked for the payment and which I have refused. Threats of court action, doorstep collectors etc have followed. I have told Moorcroft and Scotcall that I want them to take me to court as I dispute the debt, but nothing has happened yet. Now the final straw. I tried to purchase a computer yesterday on a buy now pay later finance option but was refused finance for the first time ever in my 64 year life. I went to creditexpert and got a credit report and lo and behold there is one default among the 17 listed and it's Orange. This was added in June of this year. So although I am disputing the debt, Orange are allowed to trash my otherwise perfect credit rating. What can I do now? Any help would be great.