Thanks for both replies. I will send the £10 A.S.A.P and then wait for the agreement and invoice to reach me. I will keep you both posted.

I was planning on sending the letters tomorrow. But i thought i would send an email to a individual person within C.A.R.S. And i received this reply today. ******************************************************************************************************************************* Dear Mr Deol, Thank you for your complaint dated 4th February. Please accept my apologies for our delay in responding to your letter. The service Eclipse Internet provide is not regulated by the credit consumer act so we have returned your £1 that you posed us as they would not be able to provide a credit agreement. I Have however sent a message to our client to post you a copy of the agreement along with an invoice. In line with your subject access request we would require a payment of £10.00 to provide this. I have placed your account on hold and if you have any other queries please do not hesitate to contact me. Kind regards, Joe Rogers Training & Compliance Manager Creditlink Account Recovery Solutions Ltd ( C.A.R.S ) ViewPoint Basing View Basingstoke RG21 4RG ******************************************************************************************************************************* Apart from sending the £10, what do you think my next steps should be ?

Cheers will keep this updated.

Will do No probz. So just run through one more time, Send Eclipse a SAR and inform C.A.R.S that i have contacted eclipse so basically wait and stop harrasing.

Okay i will consider doing this. But will get letter situation sorted out asap. Thanks for everyones feedback.

How do you get a copy of your credit file ? I think it may not of been sold actually as they say creditor: eclipse on all letters.

Hi, i will sort this out asap. Thanks for the advice.

Hi, what do you mean by this Registration Number: Z8036636 Date Registered: 09 July 2003 Registration Expires: 08 July 2011. I think eclipse perhaps sell the debt to debt collection agencies i.e. C.A.R.S

Hi, i will use the SAR on the template library i believe it contains all that. I do think C.A.R.S have made a mistake although i could be wrong.

Hi, yes on all letters from C.A.R.S it says creditor: Eclipse, although on the most recent letter i sent C.A.R.S requesting SAR they said they couldn't provide one as Pipex don't have a credit agreement. So that confused me. So should i send eclipse a SAR use the address for eclipse: ECLIPSE NETWORKING LTD 37 CARR LANE HULL HU1 3RE Thank you for everyones feedback.

The alleged debt is £505.68. Thank you all your comments.

1) They said i can pay them £40 a month or they can cancel my account. I said can you cancel my account they did that and they they said £505.68 you owe us. I didn't pay as i didn't use the e-commerce service and yes they still state i owe them the same amount. My ISP is 3. 2) So i would still send letter to Pipex not eclipse ?

Hi, may i just add eclipse cancelled my account before September 2010. A few months after they cancelled it they wanted £505.68 off me. Also i used them of e-commerce not ISP. Also in the writing of the letter is say Pipex does not have a credit agreement but above the letter writing by the date is goes 'Creditor: Eclipse' Should i send the letter recorded or what ?

Hi teaboy 2, to send a letter to Pipex it has to go to Talk Talk as that is the address they provide for Pipex, also do you have any complaint letter templates i could use ? Do you think i should contact eclipse internet for any reason ? Also i can only start a complaints process with CISAS once its been more than 8 weeks since i sent them a letter to them and no reply. May i state i have sent 4 emails to C.A.R.S. already ( this has been in dispute since November 2010 ) with no reply except the reply about CCA. You can't send C.A.R.S recorded letters as they are a P.O BOX and don't accept them. Cheers, Thank you all for your opinions.

Hi ,thanks for your comments so far. The thing is they say it's Pipex but i went with Eclipse Internet.