Hello...
Please can someone direct / help me...
My girlfriend took out motor insurance on 1st Oct '10 with a company. We input the correct details online and they even called her and confirmed the policy (with a small price increase)
But, they have since been sending demands for documents to the wrong address. They have input her house number & phone number wrong onto their systems, so she never got the requests and subsiquently they have cancelled her policy, again sending the warning letter to the wrong address. It was only the eagel eyed postman that saw this and posted a Recorded delivery card to her... So we're too late... policy cancelled because they had the wrong details, through no fault of ours! (we gave them the right ones!) Even took a wrong mobile number so they could call us (which i doubt they tired)
Where do we stand?
They are offering £209 back... thats a 50% reduction in the policy and cancellation charge...
Their excuse is " she should have called us when she didn't get the docs" but we all know we're busy people and we can forget!
So.. they messed up and we're paying!
I'm expecting a phone call Monday 13/12 to say what they will do... if not a complaint will be going in... then to the Financial Ombudsman...
All suggestions or comments are welcome... do we have a leg to stand on if its their fault they got the adderss wrong!?
Thank you
