I called the Sheriff's office people. They have given me the contact details for a firm they recommend in my area, Kings Ransom, they will be calling me back tomorrow. It's amazing the difference in customer service between County Court Staff and HCEO staff. Kings Ransom will be calling me back tomorrow. If this doesn't work, the debt is below £600 at the moment, my thinking is this: 1) Reissue warrant = £25 2) Transfer to Sheriff's office = £60 3) Add this to charges already = >600 4) get money back Does this seem logical? Thanks for all your advice on here.

Re issuing the warrant will take it from £581 to £606 pounds. Total noob: How do I transfer to High Court?

Oh dear. There's no VAT number on the invoice. Or the business card. What do I do? "Hello HMRC?"

Ah. Excellent point about the VAT number. I shall check the invoice I have. He, according to the bailiffs, has shown a vat number and claimed that he is no longer trading as X Uk Ltd. I want to reissue the warrant, through my local county court, in the name of X UK ltd which I think is still trading (actively). To make this easier for the bailiff: Provide original VAT number Provide Companies house records Provide name of Directors Provide addresses of Directors. Should I direct them to the store address or the registered office address (next door). Should I say X Uk Ltd and all it's associated trading names? How do I best capture X Uk Ltd and all it's potential to trade as a new name?

I issued the claim against *name removed* UK Ltd. Which is the name on the website and the companies house record. The bailiffs visited the address, listened to his side of the story. He showed them headed notepaper and a vat number. Took it on face value and said they couldn't enforce the warrant. They suggested I find out his VAT number (I can't, data protected). And also suggested it was my fault for not providing more information. Even though they have all the information they need?

I'm under the impression, from Companies house records, that his business has not changed name. How would I find out if he's started trading as a new company? I don't really think going into the shop is going to be a particularly good idea. His website is still the same, the companies house record is still the same, he answers the phone in the same name. (Name removed UK Ltd) is the name of the company. The company directors are named in some of the records and the registered office is next door to the shop. How can I convince the bailiffs that this person is the same person and he owes me money?

Apologies for cross posting: would anyone be able to offer advice on how to reissue a warrant against a trader who, according to companies house, hasn't changed their trading name? The bailiffs visited, he said "i don't trade under that name anymore". I gave the name of the business registered at companies house, the signage is the same, he answers the phone in the same name, and the only thing that has changed is the registered office has moved from the shop address to the house next door. I can't post a link to the thread but it's title is: SOGA Advice - Second Hand Laptop (Is there a better subforum to ask for help and advice specifically?) (The bailiffs are county court bailiffs and our conversations have escalated into arguments, so cannot ask for any advice there....)

Hi: I think i'm in the right section, I hope I am. I've been having problems with a trader, http://www.consumeractiongroup.co.uk/forum/showthread.php?285722-SOGA-Advice-Second-Hand-Laptop&highlight= I'd like to nail the trader and get my money back. The county court bailiff manager has been rather unhelpful, and each time I've asked a question has thought I was attacking them. I thought that all the information from the claim would be forwarded on. The bailiffs went to the place of business, the trader said "i'm not trading anymore" the bailiff believed them and returned the warrant. I know the business is still active, in the original name, I made the original claim against the name of the business registered at companies house. I have the names of the directors (limited company, so not sure what that will do). I would like the bailiffs to be fully informed and get my money back. Should I: A) reissue the warrant in the name of the Registered company B) As I don't know the name of the "trading as" (the trader answers the phone in the original name, and the shop signage is the same) what do I put? Help?

Argh. This is so frustrating. I knew he was slippery. But still. I issued a warrant on 10th March. In the name of the business, Electronic Island UK Ltd. (Which is still active according to Company House). The court bailiffs went round, he's allegedly trading as a new business. Even though the shop signs are the same, he answers the phone in the same name. He's apparently changed VAT numbers and is now a new business. According to the bailiff who saw letterheads etc. I'm going to reissue a warrant, but I think I'm a bit screwed here. Help?

It certainly seems that way, 28 days it is then.... Thanks.

I thought so Contact the seller (preferably in writing via recorded delivery) stating your demands and your reasons for doing so. Give them 14 days to respond. Have done this. Gave him multiple opportunities to respond and then met him before sending If you don't receive a response, or are fobbed off, send another letter titled "LETTER BEFORE ACTION" or "FINAL NOTICE BEFORE LEGAL ACTION", stating that they have failed to respond favourably to your request, and you are giving them 14 days to respond before you commence legal proceedings through the County Courts. this If they don't respond to this, or fob you off again, register with Money Claim Online and register your case. This is very easy to do but you have to pay a fee, this will be added to the cost of your claim automatically. The courts will then contact the seller, giving them a chance to submit a defence or pay up. They haven't responded If they don't respond to these documents within a set time, or file an acknowledgement of service for an extension, the court will most likely rule a "judgement in default" and issue an official order (the CCJ) to the other party to pay up within a set time (usually 28 days). They've issued a CCJ, I asked for Immediate payment. Only then, if they refuse to pay up, will you need to apply to begin enforcement proceedings, this can involve bailiffs etc. They've not responded yet. I thought I'd give 2 weeks, given that this has been ongoing since November. I think I'm at Bailiff stage then?

Not in court yet. I've called the helpline and they said that it's up to me when I call in the bailiff. I requested immediate payment. timeline: I've sent letters informing him of the path I was taking. I've issued a CCJ and have heard nothing back (is there a time I should give before pressing the "issue warrant" button?) Any info, thanks!

Well. To update. The seller decided not to meet me in the middle. He offered only £350 and I'd have to wait until he sold. I decided to press through with small claims. I've issued a ccj and I've still heard NOTHING from the seller. I'll be issuing a warrant next I guess, that'll be another £100 to the total. Any info on the next stages would be great.

I've decided the following, based on an evaluation of my time etc. I'm happy to draw an end to this now with £350 in my hand immediately. If, however, I have to wait 2 weeks until he sells a broken machine on to someone, then I'll say "no, that's not right, and you leave me with no other alternative but to resolve this through legal channels". I know that taking the £350 could be seen as him "winning". But. I don't know if I can spare the time, he's a slippery bugger and I might not get my money after the verdict (he's claiming cash flow problems), this course of action doesn't prevent me from telling people to never use that shop.

Right. I've sent 2 letters plus the final letter that says "respond or I'll have to take you to court". I have heard nothing back from him, I went in to visit him today and ask why he hadn't responded and to see if he would change his mind. He hasn't. He will pay 350 quid. Which I have to wait for two weeks while he resells this machine.... That's not right. Is it? I'm concerned that processing this claim in the small claims court will be: a) long winded b) will result in the judge/adjudicator saying that the full refund shouldn't be returned. c) the guy won't pay up To get my full cost back, 450 quid, I'll have to pay 35 quid plus wait a couple of months. If I take the offer on the table I'll be condoning his behaviour of selling a dodgy machine on to someone else. Helpful advice greatly appreciated here.