Sorry, just had another thought. Just out of interest, who's responsibility is it to provide the correct training to the staff who are selling these insurance policies, is it through whatever happens, or is it done in store by existing staff? Also just noted that on t & c's stated it also says items that have been on display. This thankfully reinforces my argument, as whether the item was pristine is more open to interpretation, but it was definately a display model.

Thank you for you response. So taking the above into account, do you think the store should provide the difference as they have admitted that it was their mistake on the receipt? I appreciate you are sticking to your terms and conditions as per what the store told you. As mentioned though, the store has admitted it carried out the transaction wrong, therefore do you not think I still have an issue with currys. It is clearly not my fault, not my lack of training or my lack of understanding that has caused this, so why should I ultimately pay. Thank you very much for the contact details, I will however be sticking to my original plan.

Thanks Ash. I had considered this, wasn't sure whether this would be better or try to get some newspaper coverage. The plan is only a few days old, so no doubt it will develop over the coming week. Thank you again for your reply, I too will now be one of the group who completely avoids Currys or associated stores for any future electrical purchases.

Duly noted.

That is precisely the point. On my terms and conditions it clearly states that if an item is sold as non pristine, then the replacement product/exchange for similar spec will not apply, there will be vouchers issued to the value of the original purchase price. My TV was definately non pristine, by the admission of the store, by the definition in the Dictionary, by everybody's understanding of the word pristine, except Whatever Happens. Regardless of the leaflet, it doesn't say about pixel drop out on my T & C's. Also if i spent the voucher i wouldn't have a leg to stand on as i had accepted your offer, so surely you issuing a voucher is in the same way, acceptance of the fault. DX100UK I completely appreciate CAG not endorsing protests, that word alone conjures up all sorts of negative images. I assure you this will be no more than one person in any one place and there will be no chanting or shouting or approaching of people, i never actually called it a protest but merely quoted from the response i had recieved. I would also like to state for your sake that at no point have i sought the approval of CAG, nor at any point has it been offered. I would also like to thank you for pointing me in the correct direction, i am unfortunately though a very impatient person, and think this will have a bigger impact in a shorter time. I would also like to point out that i knew nothing of there customer service before this, nor will me quietly writing letters etc. inform anyone of my experience, whereas this way i hope to make as many christmas shoppers as possible aware of my experience. (the scary thing is mine is quite tame compared to a lot on here).

Hi, thank you for your reply, it is much appreciated. Firstly, to answer your question, the TV is about 3.5 years old. As mentioned the 400 would buy me a 40" similar spec one now, my issue is that it was sold as non pristine, the store have confirmed this, but as mentioned the manager was unaware that the discount needed to be marked as such. Either way, for me the store or whatever happens should foot the bill, not me. Either the store as they accept it was non pristine but didn't mark it as such, or yourselves as the store have informed you of an error. There is clearly a lack of training or a breakdown in communication, non of which is my fault, yet i am the one paying for it. As for the "Protest", you have mis-understood, firstly there are several currys that are on high streets, and we have been very careful in our selection and where we can walk around, either on public high streets, or roads very near to the store. We will not approach anyone, as stated the board will read Please ask for details. Also, i am an Accountant, and therefore so are the majority of my employee's, mainly very well educated, professional, average age of about 55 and about the least threatening bunch you could find. We are not talking little circles in front of the door, we are talking walking around the area as much as possible (on public property) or on the road at the entrance. In no way will there be any behviour that could be deemed as threatening, nor will the literature contain anything that is liabilous. (i appreciate me and currys may have a different view on what is slander, but there will be nothing stated that i am not 100% confident i could prove in court). If Currys do however decide to take me to court (for what would be interesting), then i will welcome the proceedings.

Little bit more of an update today. Was speaking to a currys man from a local store and he said Non pristine didn't mean non pristine, it meant clearance items and items sold at a considerably reduced price. Well then my advice to currys would be change the words non pristine to clearance, as knowhere in the english language could these be considered the same, and there are no notes in my terms and conditions that state the alternate meaning. Non Pristine means an item that isn't Pristine, simple as, whereas a clearance item if unopened and still boxed may well be considered still pristine. It is like returning a broken telly and Whatever Happens saying you can't return that it has been broken, then stating that their definition of "broken" is "working". Seriously it is that silly. I have checked with my solicitor on the legality of what i want to do, so here it is. I have rounded up a few friends and have also spoke to a couple of members of my staff, them and myself are going to walk around outside different currys shops in the week and a half leading upto christmas with sandwich boards advising people not to buy from currys, pc world etc and to please ask for a leaflet, we will hand out a leaflet stating my case, plus anyone else that would like to be included. The leaflet will be checked by my solicitor to make sure there are no false claims, and he said as long as the boards aren't too large and we dont stand in the same spot then we are not causing an obstruction. In fairness the timing is good, as i am self employed and christmas is quiet for us so i can afford to leave a skeleton staff. This is now a matter of principal, I would like to think that we can cost Currys considerably more than it would of cost them to stick to their terms and conditions. I realise this may be considered an over reaction, but after reading other stories on here i do not want a nice quiet court case that could drag out for ages, i feel this will be much more effective in getting the point across and cost them a lot more money and make more people aware of what seems to be a far too common problem.

Thanks for the reply, I will look forward to it. Also thanks for the move to a new thread.

sorry, double post, please delete.

Hi i purchased a TV from currys and took out a whatever happens cover plan. The TV was sold to me as an ex display model that had a scratch, and therefore i had a discount. I paid £1549 for my original telly, whatever happens have given me a voucher for £429.00. I appreciate that i may be able to buy the equivalent TV for that price now, but the Terms and Conditions clearly state that the replacement cover does not apply to anything that when sold isn't pristine, and that vouchers will be issued for the purchase price. When i pointed this out they said that the store had put the discount down to managers discression and not non pristine, they told me to go and take it up with the store. I went to the store, they rang whatever happens and confirmed it was sold to me as non pristine and therefore i should recieve a voucher for the purchase price. Whatever happens say they will look into it, the manager of the store told me not to hold my breath. So my problem is this. Whatever happens terms and conditions state one thing I have had this confirmed to Whatever happens by the store (the manager says all discount he does goes to managers discression, and he wasn't aware that he had to do anything different) In all likelyhood you are not going to honour this. Me and the english language agree on the definition of pristine, but apparently an ex display model that is discounted as such is classed as Pristine. The damage to the telly wasn't even that bad, a few pixels had gone, i fully expected them to repair and return. So basically, the store won't do anything because it will cost them money, it is unlikely whatever happens will do anything as the manager doesn't understand how to correctly fill out a form, and marked the wrong type of discount. So in my eyes, i am now £1100.00 out of pocket due to badly trained staff and an uncomprimising insurance company, currys and associated companies have lost any future business from me, my family or my company. Any suggestions?